Telephone check-in via hotline

Just call the Contact Center at 1900 6265, and passengers can complete the check-in procedures and have more time to prepare for the trip.

Requirements for check-in via hotline 19006265

Telephone check-in service should meet the following requirements.

  • Eligible flights are domestic flights leaving from Tan Son Nhat Airport  (Ho Chi Minh City) or Noi Bai Airport (Hanoi) and operated by Vietnam Airlines Group (Pacific Airlines, Vasco, Vietnam Airlines).
  • The 1900 6265 call center only accepts calls from Vietnam and serves passengers requiring check-in assistance. For other support requests, please contact the Contact Center at 1900 1100 (for calls from within Vietnam) or (84-24) 38320320 (for calls from outside Vietnam).

How to check-in

Passengers can easily check in with just 4 steps:

  • Step 1: Call our hotline 1900 6265 between 8:00 am - 8:00 pm daily and provide reservation code, ticket number, or frequent flyer card number;
  • Step 2: Confirm itinerary information;
  • Step 3: Select seats on the flight;
  • Step 4: Choose to receive your boarding pass via email or receive it directly at the airport check-in counter.

Check-in time

Phone check-in needs to be done between 12 and 02 hours before the scheduled departure time.

At airport

Passengers note the following requirements:

  • If not having any checked baggage, passengers go directly to the security area.
  • If having checked baggage, passengers go to the baggage check-in counter or check-in counter at the airport.

Some notes when proceeding check-in

  • Passengers who require special services such as unaccompanied minor, stretcher/oxygen tank service, etc. Please check in at the airport.
  • Call fee: VND 5,000/minute.