Earn Miles

Vietnam Airlines

Earn Miles with Vietnam Airlines

Mileage Accumulation Chart for Domestic Flights

Mileage Accumulation Chart for International Flights

Members can earn qualifying miles/flights on Vietnam Airlines with the following eligible flights:

  • Regular domestic and international flights operated by Vietnam Airlines (Flights with carrier code VN and operated by Vietnam Airlines), except charter flights
  • International flights operated by SkyTeam airlines with carrier code VN
  • Flights with carrier code VN, operated by airlines which have codeshare agreements with Vietnam Airlines, as follows: Jetstar Pacific (BL), VASCO (0V), Cambodia Angkor Air (K6)

Members can earn bonus miles on Vietnam Airlines with the following eligible flights:

  • Regular domestic and international flights operated by Vietnam Airlines, except charter flights
  • International flights operated by SkyTeam airlines with carrier code VN
    • Flights with carrier code VN, operated by the airlines which have codeshare agreements with Vietnam Airlines, as follows: Jetstar Pacific (BL), VASCO (0V), Cambodia Angkor Air (K6), All Nippon Airways (NH), Cathay Pacific (CX), Philippines Airlines (PR), Etihad Airways (EY), Laos Airlines (QV)
    • Please note that award tickets, agency, industry and special discount tickets and infant tickets are not eligible for mileage accrual. The tickets which are not eligible for qualifying miles are not counted as qualifying flights


Manage miles and membership tiers

  • Please book tickets under your name as it appears in your passport/ID and Lotusmiles membership records
  • Quote your Lotusmiles Membership Number at the time of making a reservation or purchasing services with Lotusmiles’ non-air partners
  • Present your Lotusmiles Membership Card upon check in at the airport 
  • It may take up to 5 days after your flight on Vietnam Airlines or 7 days after your flight on SkyTeam airlines for miles to be credited into your Lotusmiles account and 6 to 8 weeks after using services with Lotusmiles’ non-air partners
  • Members can receive a monthly Lotusmiles statement via email or login at Lotusmiles on Vietnam Airlines website to check their account

Expiration

  • Award miles are valid for at least 2 years and up to 3 years, depending on the date of joining the membership program and the date those miles were accumulated. Award miles will be deducted each time members redeem miles for rewards
  • Qualifying miles are valid up to 13 months to determine the membership status
  • Please check this Mileage accrual charts per route to find out how many miles you can accumulate from your flights.

Airline Partners

Earn Miles with Airline Partners

Members of Lotusmiles program will enjoy earning miles not only with Vietnam Airlines but also with all SkyTeam and other airline partners. Please click the airline logos below to find out the accrual rate corresponding with eligible class of services and booking class.

                 1                   
                     skyteam                         
                       skyteam                         
          skyteam                                                       
 skyteam  skyteam  skyteam  skyteam
 skyteam  skyteam  skyteam  korean-air
 skyteam  skyteam  skyteam  skyteam
 skyteam

      
 
      


Other Partners

Banking and Finance Partners

Lotusmiles members can earn miles with co-brand cards or other credit and debit cards of banking partners depending on their membership tiers. Please click on the banks below for more details.

Co-branded cards

TECHCOMBANK VIETCOMBANK VIETINBANK VPBANK sumitomo mitsui BANK vib 










Other cards
ACB  BIDV CITI BANK EXIMBANK HANA MEMBERS  HSBC 
















 
MBBANK PVCOMBANK SACOMBANK SCB
 SHB STANDARD CHARTERED

 
 
 
 
 
 
SHINHANBANK TPBANK        

 
 		        

  • Lotusmiles members are required to provide the membership number when register for new cobrand card of Vietnam Airlines and banking partners.
  • Lotusmiles members should contact branches and offices of Vietnam Airlines ‘s banking partners to learn more about the cobrand cards and other credit cards…
  • Bonus miles earned from using the bank cards are valid from 2 to 3 years.
  • Miles will be credited to member’s account from 2-6 weeks depending on the statement period of each bank partners.
  • Members can claim for missing miles at Customer Service of banking partners.


                     
                          
                                                  		            
       		                               
      
              

Telecommunication Partners

Lotusmiles members can earn miles from using services of our telecommunication partners.


For Mobifone users:
  • Earn 02 miles for each VND 10,000  spent.
  • For Lotusmiles Platinum members: free upgrade to Mobifone Loyalty Gold member, upgrade to Mobifone Loyalty Diamond member if earned more than 22.000 Mobifone qualifying points.
  • For Lotusmiles Gold members: upgrade to Mobifone Loyalty Gold member if earned more than 16.000 Mobifone qualifying points.
Conditions:
  • Mile credits are based on the customer’s payment notification for post-paid or for pre-paid subscribers
  • Lotusmiles members should contact customer service lines or nearest branch offices of telecommunication partners for further instructions to join the cooperation program.
  • Lotusmiles members are required to provide the membership number when registering for Linked Program between Lotusmiles program and MobiFone.
  • Bonus miles earned from using telecommunication partners services are valid from 2 to 3 years.
  • Miles will be credited to member’s account from 2-6 weeks depending on the report sending date of each partners.
  • Members can claim for missing miles at Customer Service of telecommunication partners.

Car Rental Partners


                     
                          
                                                  		                                                   
                     

Shopping

  
  		  

Insurance

From March 1, 2018, Lotusmiles members who buy insurance online at PVI's website www.pvionline.com.vn  will earn Lotusmiles miles following below mechanism:

         20 Lotusmiles miles per VND 100,000 insurance spendings

PVI Insurance is a member of PVI Holdings, conducting in non-life insurance business.


                             
                             

                                   

Claim Your Miles

CLAIM YOUR MILES

Members are recommended to login into your account on website or mobile application to check your account activities and see if your earning miles have been accrued. The Account statement is also sent to your email on a monthly basis.

If miles have not been accrued to your Lotusmiles account after your flight or your consumption service of Lotusmiles partners, you can claim your miles by sending request to Lotusmiles.

How to claim miles?

Option 1 (apply only for claiming miles on flights): 
  • Step 1: Log in Lotusmiles account.
  • Step 2: Go to Claim missing miles.
  • Step 3: Fill in the form of claiming missing miles on Vietnam Airlines.
  • Step 4: Submit the form and waiting for Lotusmiles response.
Option 2: 
  • Step 1: Send the required documents to Lotusmiles contact center by email or submit the claim at Vietnam Airlines branch offices.
  • Step 2: Waiting for Lotusmiles response.

Valid periods for claiming missing miles

On Airlines:

AIRLINES

Valid time for submitting the claim from the flights date

Vietnam Airlines

Aeroflot (SU)

Aerolineas Argentinas (AR)

Aeromexico (AM)

Air Europa (UX)

Alitalia (AZ)

All Nippon Airways (NH)

China Airlines (CI)

China Southern Airlines (CZ)

China Eastern Airlines (MU)

Czech Airlines (OK)

Delta Air Lines (DL)

Garuda Indonesia Airlines (GA)

Jetstar Pacific (BL)

Korean Air (KE)

Middle East Airlines (ME)

Saudi Arabian Airlines (SV)

Tarom (RO)

Xiamen Airlines (MF)

12 months

Air France (AF)

Kenya Airways (KQ)

Royal Dutch Airlines (KL)

06 months

Lotusmiles non-air partners: claim must be within 6 months from the date of transaction with Lotusmiles non-air partners.

Important Notes:

  • Required documents if members claim miles at Vietnam Airlines branch offices. Members can also take pictures of the required documents and send email to Lotusmiles contact center.
  • Boarding pass: Original or copy if flown on Vietnam Airlines flights. Original required if flown on Vietnam Airlines' airline partners.
  • Air ticket: Ticket copy or electronic ticket number.
  • Invoices issued for member: Apply for goods purchasing or services on Lotusmiles partners.
  • Please safely store your original boarding pass and all the eligible invoices until miles credit for the corresponding activities have been confirmed on the account statement.
  • Mile accrual is only available to passengers enrolled in Lotusmiles program.
  • New registered members can earn miles for eligible flights with eligible booking classes on Vietnam Airlines and SkyTeam Airlines which are taken 6 months before enrolment date. However, members still have to follow the general rules of retro-claim.
  • Miles equivalent to one person who has name on the airlines ticket are accrued even if the member is required to purchase two or more seats (extra seat, cabin baggage, stretcher, ect.) or to purchase for the other one.
  • Lotusmiles members have to present membership card each time of making reservation, checking-in at the airport and using services of Lotusmiles non air-partners.