On Airlines:

Lotusmiles non-air partners: claim must be within 6 months from the date of transaction with Lotusmiles non-air partners.

Important Notes:

• Required documents if members claim miles at Vietnam Airlines branch offices. Members can also take pictures of the required documents and send email to Lotusmiles contact center.
• Boarding pass: Original or copy if flown on Vietnam Airlines flights. Original required if flown on Vietnam Airlines' airline partners.
• Air ticket: Ticket copy or electronic ticket number.
• Invoices issued for member: Apply for goods purchasing or services on Lotusmiles partners.
• Please safely store your original boarding pass and all the eligible invoices until miles credit for the corresponding activities have been confirmed on the account statement.
• Mile accrual is only available to passengers enrolled in Lotusmiles program.
• New registered members can earn miles for eligible flights with eligible booking classes on Vietnam Airlines and SkyTeam Airlines which are taken 6 months before enrolment date. However, members still have to follow the general rules of retro-claim.
• Miles equivalent to one person who has name on the airlines ticket are accrued even if the member is required to purchase two or more seats (extra seat, cabin baggage, stretcher, ect.) or to purchase for the other one.
• Lotusmiles members have to present membership card each time of making reservation, checking-in at the airport and using services of Lotusmiles non air-partners.