Remember to complete the health declaration before coming to the airport as required by Ministry of Health.

According to the Civil Aviation Authority of Vietnam, passengers without completing health declaration before flight will be refused to transport.

Fill in the information by following the instruction at the website http://tokhaiyte.vn or Vietnam Health Declaration App.

We strongly encourage passengers having COVID – 19 symptoms such as fever, cough, difficulty breathing or fatigue and so on not to fly.

It is compulsory to wear a mask at the airport and on board the aircraft. This is the measure imposed by the government.

Safe disposal of used face mask
Face masks should be replaced after being worn for 4 hours, or when becoming wet or soiled.
The proper use and removal of masks and the proper way to dispose of used masks should be applied.

Respiratory etiquette
Covering the mouth and nose with a paper towel cover or a flexed elbow when sneezing or coughing.

Limiting direct contact 
of any surfaces at the airport and in the aircraft to only when absolutely necessary.

In order to reduce the number of people in the terminal, the access to the airport terminals should be limited to passengers, crew members and staff only.

Accompanying persons should only be provided access in special circumstances e.g. the escort of persons with reduced mobility.

Vietnam
To travel within Vietnam during this period, you must consult information The COVID-19 situation reports for Viet Nam and the most recent developments in the country office response and Vietnam Immigration regulations.

Other countries
For international travel, we strongly recommend that you check the entry and stay conditions on the official Travel Document website before your trip.
You can also consult the embassy websites of your departure, transit or destination countries.

Covid-19 Testing Information
Find a testing center located near you or your destination using the SkyTeam map.

According to the Civil Aviation Authority of Vietnam, body temperature measurements must be implemented before the flight.

Departing passengers entering the boarding gate must be subjected to thermal screening.

If your temperature is 37.5 °C or higher, or showing symptoms compatible with COVID – 19 such as fever, persistent cough, vomiting, difficulty breathing or other flu – like symptoms, you may be denied boarding.

Airport facilities:

We implement cleaning and sanitizing measures to ensure that all passengers travel in optimal health and safety conditions. All substances used are approved by the Ministry of Health.

- Regular disinfection of all our counters and self-service kiosks.
- Disinfectant carpets are placed at pre – boarding area for the health and safety.
- All facilities, and particularly the frequently touched surfaces like handrails, used in the boarding process are frequently cleaned and disinfected.

Aircraft:
All aircraft are thoroughly cleaned with disinfecting substances before departure. Cleaning and disinfection are taken into an account the whole interior, especially at frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc.
Eurocare - cleaning and disinfecting substances are approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health.

The procedure for disinfection is carried out everyday. The whole fleet are sprayed with disinfectants which are left to sit overnight, after aircraft arriving from high risk areas or after a daily operation of low risk periods.

Vietnam Airlines provide necessary PPE to all our staff members adapting the priority risk levels and ensure that they are trained in its appropriate use.

On flights with high risk level, Vietnam Airlines provide PPE to all crew members and passengers.

We maintain the highest requirements of cleaning across the lounge on all frequently touched surfaces such as food and beverage areas, resting areas, working areas, toilet and bathroom.

Our lounges are completely disinfected on a regular basis using approved disinfecting substances.

Lounge staff wear masks and gloves at all times during their duty, especially when serving food and beverage.

Staff is properly trained how to use utensils and equipment when cleaning all high-touch surfaces.

Food is well cooked and preserved in sealed containers.

Food and beverage are subjected to change based on the risk level in specific periods.

All meal service utensils and cutlery are washed with detergents, rinsed with demineralized fresh water and sanitized at temperature that kill pathogenic bacteria.

We follow the aircraft cleaning procedures and use disinfectants approved by the Department of Health and the aircraft manufacturer.
We follow strict hygiene procedures to ensure your safety. Before each and every departure, our aircrafts are thoroughly cleaned:
- Vacuuming of carpets and all seats.
- Cleaning of all hard surfaces (e.g. tray tables, armrests, IFE screens, IFE screen controls, lavatories and other areas with which passengers' hands come into contact)

To ensure the safety of passengers and our staff, we implement effective aircraft cleaning and disinfection with Eurocare products. These substances are approved for use on aircraft by WHO and aircraft manufacturer. The application of this disinfectant will not have damaging effects regarding the human health.

Our staff are equipped with cleaning utensils, substances. Efficient disinfection procedure is dispatched. The whole fleet are sprayed with disinfectants which are left to sit overnight, after aircraft arriving from high risk areas or after a daily operation of low risk periods.

The entire passenger cabin, cockpit, galley and lavatory are rigorously disinfected. Frequently touch surfaces such as overhead bins, cabinets/lockers, seats (tray tables, armrests, passenger control units, and decorative panels), lavatory, etc. are also sprayed with disinfectants.

Food and beverage are subjected to change based on the risk level in specific periods.

Headsets will be provided to all customers on flights between Hanoi and Hochiminh City operated by wide - bodied aircraft that are equipped with in-flight entertainment. Headsets are carefully refurbished and sanitized before flight.

On A321 Neo aircraft, passengers are able to enjoy inflight entertainment – wireless streaming via personal mobile devices.

Passengers travelling on domestic flights will be offered digital entertainment via VNA - FPT Play app, during 24 hours before departing through 6 hours after landing.

We are serving anti-bacterial hand wipes on all of our flights.

Anti - bacterial hand wipes with 65% of Isopropyl alcohol which is endorsed by WHO, Ministry of Health and Aircraft Manufacturer.

Anti-bacterial soap is always available in the lavatory.

Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.

Vietnam Airlines provide necessary PPE to all our staff members in accordance with the risk levels and ensure that they are trained in its appropriate use.

On flights with high risk level, Vietnam Airlines provide PPE to all crew and passengers.

Our aircraft are equipped with an air filtration system consisting of High Efficiency Particulate Air (HEPA) filters identical to those used in medical operating rooms. Cabin air is thus completely refreshed every 3 minutes.

These HEPA filters remove more than 99.999% of viral and bacterial contaminants, including those as small as 0.01 micrometer, ensuring the air quality in our cabins fully complies with health standards. Viruses, including coronavirus, whose size ranges from 0.08 to 0.16 micrometers, are systematically removed from the air in this way.

Before landing, specific announcements are made on board to inform about destination regulations.

All checked baggage are completely disinfected on high risk level arrival flights.

Vietnam Airlines provide necessary PPE to all our staff members in accordance with the risk levels and ensure that they are trained in its appropriate use.