Additional Services

Paid Meal

Paid Meal

Vietnam Airlines provides Lotus Sky Tea milk tea (classic flavor and taro flavor) in the form of pre-purchased meals for all flights departuring from Hanoi. 

We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.

How to purchase paid meals

    Our paid meal service is provided at least 12 hours before departure time with the following methods:
  • During the process of online ticket purchase on the Vietnam Airlines website;
  • Sign into the Manage Booking section to pre-order their meals after booking tickets.

More information can be found here.

    Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request changes and should be aware of the following minimum meal change times:
  • 24 hours before the new flight's departure time, if the new flight's departure time is sooner than the previous flight's;
  • 24 hours before the previous flight's departure time, if the new flight's departure time is later than the old flight's.
Refunds 

Passengers can request refunds in case:

  • Vietnam Airlines change the flight time by more than 6 hours compared to the original scheduled time,
  • Passengers who ordered meals but were not served on the flight due to the fault of Vietnam Airlines. 

    • Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds.
    For more details, please refer our Frequently Asked Questions here.

    Sky Sofa

    Sky Sofa

    Sky Sofa is a package of two extra empty seats that will offer our passengers more comfortable, convenient and private row of seats in our Economy cabin. This product is only provided on the routes from San Francisco to Ho Chi Minh City.


    Eligibility

      Passengers purchasing Sky Sofa should meet the following requirements:
      • Passengers have purchased Flex Economy Class or Classic Economy Class ticket;
      • Sky Sofa is only available for flights from San Francisco to Ho Chi Minh City operated by Vietnam Airlines.

      Note

      • In order to bring our passengers the most comfortable experience, Vietnam Airlines will arrange seats in accordance with each flight status. Therefore, please do not reserve your seat in advance.
      • Adults accompanying with an infant are not eligible for buying Sky Sofa (as infant must be seated under an oxygen mask).

    Passengers can buy Sky Sofa at least 06 hours prior to the departure time by one of following ways:

    • In the process of online booking on Vietnam Airlines' website or application;
    • After booking a flight, passengers can log into Manage Booking feature to purchase Sky Sofa;
    •  Passengers can also book at our ticketing offices, sales agents.
    Buy now

    Sky Sofa charges vary depending on class of ticket and time of purchasing Sky Sofa. Passengers can refer to the following fees:

    • Flex Economy Class: USD 500/passenger;
    • Classic Economy Class: USD 600/passenger;

    Changes
    • In case that passengers change flight date voluntarily:
      1. Passengers' tickets are changed according to fare rules;
      2. Sky Sofa is changed with the same original service class at least 06 hours prior to the departure time of new flight;
    • In case Vietnam Airlines changes the flight schedule, Sky Sofa will be reserved for the new flight.
    Refunds

    Passengers are allowed to refund Sky Sofa in one of below cases:

    • Vietnam Airlines changes the flight schedule;
    • The aircraft is not eligible to arrange seats for Sky Sofa.
    Passengers can claim their refund for Sky Sofa within 14 days after completing their last flight. Sky Sofa is refunded at place of purchasing:
    • If passengers purchase Sky Sofa via website/app, please contact our Customer Care Center 19001100 or email to onlinesupport@vietnamairlines.com.
    • If passengers purchase Sky Sofa at our ticketing offices or sales agents, please contact one of two channels.

    Advance Seat Selection

    Advance Seat Selection

    With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family. 
    Vietnam Airlines presents the following seat types:
    • Extra Legroom Seats provide passengers with more space to stretch their legs (e.g., exit row).
    • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
    • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

    Eligibility passengers
    Advance seat selection is applicable for passengers traveling in flights operated by Vietnam Airlines.
    In case that passengers choose exit row seating, they must meet the following requirements:
    • Are of at least 15 but not over 60 years of age;
    • Are physically able to assist crew if needed, must not be pregnant, nor traveling with infants or pets;
    • Must be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and must be able to understand the crew's verbal commands;
    • Must not require an extension seat belt;
    • Must not have any conditions that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).
    Applicable class
    Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. 
    • Business and Premium Economy Class: Free seat selection.  
    • Economy Class:
      1. Economy Flex ticket: Free seat selection.  
      2. Economy Classic ticket: Free seat selection for standard seat. 
      3. Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).
    Note
    • Passengers can select their seats free of charge when online check-in opens. Our system may automatically assigns fixed seats for passengers buying Super Lite ticket just before online check-in time. In this case, we can’t guarantee that passengers can travel next to their accompanying person.
    • Please note that the crew in command has the authority to re-seat if there are any doubts about the passengers' ability to perform the evacuation tasks.
    • Adults flying with an infant are not eligible for buying advanced seats (as an infant must be seated under an oxygen mask).
    Advanced seat selection can be made in the following ways:
    • When booking online (Vietnam Airlines' website or mobile app);
    • After booking a flight with us, passengers can log in to Mangage Booking to reserve their seats.
    • Passengers can also book at our ticketing offices, sales agents or in-town check-in service.
    Reserve a seat
    Charges vary depending on the seat type and flight selected. The charges start from:
    • On Domestic Flights: VND 30.000
    • On International Flights: USD 5 (~ VND 115.000)

    Changes
    The seats will be selected on the new flight in case passengers change their flights after reserving their seats. The advance seat selection can be changed by one of following ways:
    • Passengers contact Vietnam Airlines' ticketing offices, sales agents or in-town check-in counters and pay the difference of seat price (if any). Reserved seats are only allowed to be changed to seat with equal or higher price. 
    • Passengers access Mangage Booking on Vietnam Airlines' website/app to reserve their new seats and pay the full fees (if required).  
    Refunds
    Passengers are not allowed to refund seat price, except for the following cases:
    • Vietnam Airlines change the flight schedule;
    • Passengers are allowed to refund the reserved seat in case they change their seat selection and pay full fees for the new seat.
    Passengers can claim a refund for paid seats within 14 days of the completion of the last flight.
    Place of refund
    • Purchased seat selection can be refunded at the place of purchase including Vietnam Airlines' ticketing offices, sales agents, in-town check-in counters.
    • If passengers purchase their preferred seat online (via website or mobile application), please contact us via onlinesupport@vietnamairlines.com.

    Upgrade

    Upgrade

    If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.

    Benefits of upgrade service

    Comfy flatbed in Business class
    Premium cuisine
    An expanded world of entertainment programs
    Cost savings

    Upgrade fee

    Please click here for upgrade fee. To learn more about fee applied to your specific route, please contact our ticketing offices.

    How to book your upgrade

    Passengers who have booked the Economy Flex, Economy Classic, Premium Economy, Economy Lite can buy the upgrade by the following methods:

    • Website or mobile app;
    • Branch offices/ticket offices in Vietnam and foreign countries;
    • Agencies in Vietnam;
    • The last-minute ticket offices at domestic and international airports.

    Upgrade can be purchased within 24 hours before estimated departure time. Especially for 5 routes (Hanoi - Ho Chi Minh City, Hanoi - Da Nang, Ho Chi Minh City - Da Nang, Ho Chi Minh City - Phu Quoc, Ho Chi Minh City - Cam Ranh), upgrade can be purchased after tickets are issued.

    Upgrade Now

    Notice

      • The following services of new upgraded class are applicable:
        1. Priority check-in;
        2. Priority baggage tag and baggage handling;
        3. Meals and drinks;
        4. Priority track at the airport.
      • The following services of original ticket are applicable:
        1. Business lounge;
        2. Baggage allowance;
        3. The frequent flyer mileage accrual.
      • If passengers want to change Upgrade service such as upgrading to a higher service class, please note that refunding/changing original Upgrade service is not allowed.
      • Upgrades are not applicable to the following cases:
        1. Children under two (2) years of age.
        2. Passengers who have already checked in.

      For more information about in-flight services on Business and Premium Economy class, please click here.


    TripCARE Insurance

    TripCARE Travel Insurance

    TripCARE is a comprehensive Travel Insurance for passengers flying in either domestic or international flights operated by Vietnam Airlines. TripCARE can be included in your flight ticket or added later.

    TripCARE is designed by PVI and Chubb - the leading providers in travel insurance. 

    Additionally, passengers can be fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) who is a consultant and assistance provider working 24/7 in more than 200 countries around the world.

    BUY INSURANCE

    * Let's purchase tickets Online now. With TripCARE, you will have a pleasant journey.

    With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.

    Summary of Benefits

    View and download the Terms and Conditions of TripCARE Travel Insurance:

    One-way domestic program

    Return domestic program

    International one-way program – Asia and International

    International return program – Asia and International

    Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.

    Passengers can download Claim Form here.

    Flight Delay/Cancellation Insurance

    Flight Delay/Cancelation Insurance FLY PRO

    Flight Delay/Cancellation Insurance (or known as Fly Pro) is designed specifically for Passengers of Vietnam Airlines, on domestic & international flights departured from Viet Nam.

    Fly Pro is provided by Post And Telecommunication Joint Stock Insurance Corporation (PTI)

    Fly Pro has a claim duration up to 01 year and a claim settlement time within 15 days.

    BUY NOW

    Insurable events including:

    • Flight Delayed
    • Returned Flight
    • Flight Landing to another Airport
    • Cancelled Flight
    • Missing Transit Flight (including on other airlines)

    Flight Delay/Cancellation Insurance (Fly Pro) protects Passengers of Vietnam Airlines by compensating for damages caused to work and other relationships due to the effects of unexpected flight itinerary changes.

    With only 60,000 VND/person/way (100,000 VND/person/round trip) excluding VAT, passengers can be insured up to 1,500,000 VND.

    Check out for detail benefits here.

    - In case of occurring insurable events, please make a claim here.

    - In case of asking for more infomation about product, claim instruction, please contact Hotline: 1900 54 54 75.

    - To easily get to know Fly Pro, please check FAQs.

    Meet & Greet

    Meet And Greet At The Airport

    Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.

    Departure with a smooth start

    Our staff will welcome and escort you from the check-in hall to the boarding gate:

    • Fast check-in for flight at the “Special Assistance” counter.
    • Fast lane at security and immigration with assistance service. (*)
    • Guidance to the boarding gate.
    • Fast receiving checked – baggage upon arrival with priority handling service.

    Fast track through all the airport formalities and take you to the arrival hall

    • Welcome service upon arrival at the bridge or at the arrival terminal entrance.
    • Fast track and assistance service at immigration (international flights). (*)
    • Assistance service at the baggage drop-off area.
    • Complimentary porter service from the baggage drop-off area to the outside of the arrival terminal.


    Transferring as smoothly as possible

    We will meet you on arrival at the bridge or at the arrival terminal entrance.
    • Fast - track you through the transfer desk formalities.
    • Assistance service for transferring between terminals or within the same terminal.
    • Fast lane at security and immigration with assistance service. (*)
    • Guidance to the boarding gate.
    (*) Fast lane at security, immigration is subjected to the airport ability.

    Reservation

    Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.

    Buy now

    Booking Hotel

    Vietnam Airlines and Booking.com, one of the world's leading accommodation service providers, have partnered to offer a hotel booking service. Our service gives passenger access to more than 29 million accommodations in 228 different countries, increasing convenience and expanding passenger 's options. Particularly on Booking.com/VietnamAirlines, Golden Lotus Members can earn 5 bonus miles for every dollar spent.

    BOOK NOW

    Travel Ready Insurance

    Travel Ready Insurance

    Travel Ready is a comprehensive Travel Insurance for passengers flying in international flights operated by Vietnam Airlines and is designed by Chubb (Chubb Insurance Singapore Limited) - the leading providers in travel insurance.

    Travel Ready is integrated in the online ticket purchase process on Vietnam Airlines website/App which have one-way/round trip itineraries originating from Singapore. Travel Ready will not be provided for round trip itineraries exceeding 180 days.

    Insurance benefits

    With Travel Ready Insurance, passengers can enjoy their travels without worrying about insurance benefits.

    For more information about insurance benefits, please click here.

    Notice about Travel Ready Insurance