Additional Services

Advance Seat Selection

Advanced Seat Selection

With advanced seat selection, passengers can enjoy more space to stretch their legs or avoid sitting separately from their friends or family.

Advanced seat selection applies for flights operated by Vietnam Airlines. Depending on the type of ticket (family fare), passengers may pre-reserve their seats for free or for a small fee. 
- Business and Premium Economy Class: Free seat selection. 
- Economy Class:
   + Economy Flex ticket: Free seat selection. 
   + Economy Classic ticket: Free seat selection for standard seat.
   + Economy Lite/Super Lite ticket: Passengers can pay to reserve their seats from the moment of booking until online check-in (24 hours before flight departure).

Note: 

  • Passengers can select their seats free of charge when online check-in opens.
  • Adults flying with an infant are not eligible for buying advanced seats (as an infant must be seated under an oxygen mask).

Advance seat selection in Economy Class

Passengers can choose one from the following seat types:

  • Extra Legroom Seats, e.g., exit row (*) provide passengers with more space to stretch their legs.
  • Forward zone Seats (Aisle/Middle/Window) located closer to the doors allow passengers to be among the first to disembark the plane.
  • Standard Seats: Most seats in Economy class are standard seats except for seats next to emergency exit doors, or those with extra legroom.

Passengers can view seat map here.

(*)  For safety reasons, in case of exit row seating, passengers must meet the following requirements:

  • Are of at least 15 but not over 60 years of age.
  • Are physically able to assist crew if needed, must not be pregnant, nor traveling with infants or pets.
  • Must be able to read and understand instructions required related to emergency evacuation, provided in printed or graphic form and must be able to understand the crew's verbal commands.
  • Must not require an extension seat belt.
  • Must not have any conditions that might prevent passengers from performing any or all evacuation assistance functions (e.g. operating the exit door).

Please note that the crew in command has the authority to re-seat if there are any doubts as to the passengers' ability to perform the evacuation tasks.

How to reserve your seat in advance?

Advanced seat selection can be made in the following ways:

  • When booking online (website, mobile app) or booking through travel agents in Vietnam (using Sabre Interact system); other agents need to access Manage Booking to reserve seats for the customer.
  • After booking a flight with us, passengers can log in to Manage Booking to reserve their seats.
  • Passengers can also book at our general sales agents, ticketing offices, or in-town check-in service.

How much will it cost?

Advanced seat selection fees vary depending on the seat type selected and the flight. Prices can be found in Manage Booking or when passengers make their booking. Fees start from:

  • On Domestic Flights: VND 30.000
  • On International Flights: USD 5 (~ VND 115.000)

Changes

Passengers may change their reserved seats, but should review the refunds section below. 

  • Passengers should contact the place of purchase and pay the difference when choosing higher paid seats as seat prices vary. If passengers change to a lower priced seat, Vietnam Airlines will be unable to refund the difference.
  • Or access Manage Booking to reserve their new seats and pay the full fees again if required to do so. In this case, passengers can claim a refund as mentioned in the section below.

If passengers change their flight after reserving their seats, their seats will be chosen again on the new flight.

Refunds

When can passengers not claim a refund?

  • Passengers cancel the flight.
  • Passengers change their flight and will be entitled to choose an equivalent seat on their new flight. If passengers don’t choose their new seats again, passengers will miss their right of seat selection from the previous flight.
  • Passengers are not eligible to sit in the seat type selected (according to safety regulations) e.g. an exit row seat.
  • It is more than 14 days since the completion of the last flight.

When can passengers claim a refund?

Passengers can claim a refund for paid seats if it is within 14 days of the completion of the last flight in their itinerary, and they meet the following requirements:

  • There is an aircraft change (seat numbers or seat attributes are changed), or your flight has been canceled and Vietnam Airlines cannot arrange a suitable alternative seat.
  • The connecting flights from an inbound and/or outbound flight operated by Vietnam Airlines are missed because of re-schedule.
  • Passengers buy and pay full fees for the new seat (Passengers can claim a refund for the original advanced seat selection).

Purchased seat selection can be refunded at the place of purchase.

  • If passengers purchase their preferred seat online (via website or mobile app), please contact us via onlinesupport@vietnamairlines.com.
  • If passengers purchase their preferred seat from a travel agent, please contact your travel agent.

Upgrade Now

Upgrade Now

Upgrade service offered by Vietnam Airlines will allow passengers the opportunity to experience our premium in-flight services and enjoy more space for working and relaxation.


How to book your upgrade

  • Economy Flex and Economy Classic passengers can book the upgrade on Vietnam Airlines’ website/ ticket offices at any time from 24 hours to 6 hours before the estimated time of departure, or at the last-minute ticket office at the Noi Bai/Tan Son Nhat international airport from 6 hours to 1.5 hours before the estimated time of departure.
  • Upgrade service is available on our operated flights between Vietnam and France, Germany, England, Russia or Australia.

The cost of upgrade

Passengers can refer the general information in the table. 

To learn more about the cost for your specific route, please contact our ticketing offices or check on our website at Manage Booking section.


Important Information

The upgrade costs are valid from September 25th, 2019.

The upgrade costs include tax, fees.

The free baggage allowance associated with the originally booked fare will apply to the upgraded flights.

The frequent flyer mileage accrual is the same as stated in the original ticket.

The Lounge access eligibility is based on your original class.

Upgrades are not applicable to:

  • Voluntary Refund/Changes.
  • Children under two (2) years of age.
  • Passengers who have already checked in.
  • Blackout dates apply the following routes:
    1. Between Australia and Vietnam: 14/12/2019 – 29/12/2019
    2. Between Europe and Vietnam: 14/12/2019 – 06/01/2020

For more information about in-flight services on Business and Premium Economy class, please click here.

Upgrade Option

Upgrade Option

Getting an upgrade to Business Class or Premium Economy Class when you have already booked Economy class tickets is available by using the Upgrade Travel Option (UTo) offered by Optiontown in collaboration with Vietnam Airlines. This is not a Vietnam Airlines' product.

To request your upgrade:

  • Purchase your Economy class air ticket
  • Visit vietnamairlines.optiontown.com (*). Enter your Airline Booking Reference, Last Name, and Email to retrieve your booking
  • Select the flight 
  • Complete the request form.
  • Pay the Sign-up fee of USD 3 for international flights and USD 1 for other routes. Additionally, a nominal Upgrade Travel Price should be paid to complete your UTo Sign-up.
Uto Price Min (USD) Max (USD)
Domestic 10 150
Southeast Asia 30 300
Indochina 30 200
Northeast Asia
(Except for Japan routes)		 40 400
Australia 50 900
Europe 90 1700
  • Passengers will receive an e-mail notification with the status of their request typically within 4-48 hours before departure.
If there is no availability, your Upgrade Travel payment will be refunded automatically within 5 business days after your flight departure date.

Passengers can also contact Optiontown directly at the following numbers:

Australia    :   +61 2 9037 0137

UK             :   +44 203 3183548

Email         :   customercare@optiontown.com

Note:

Only a limited number of options are offered for each flight based on the availability of Business Class/Deluxe Economy Class seats on the flight; hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage, Business Lounge… are excluded. Passengers upgraded to Business Class are offered boarding priority. 

This service is available for flights operated by Vietnam Airlines. 

Lotusmiles members traveling on Business Class/Premium Economy Class by using the Upgrade Travel Option (UTo) program of Option Town can only earn miles with the initially purchased ticket according to Lotusmiles regulations.

 (*): By using website vietnamairlines.optiontown.com, passengers agree to read and understand the information displayed carefully, and agree to the Terms of Service and Conditions of Use.

Upgrade with Lounge

Upgrade with access to Business Lounge

For those who wish to upgrade and get access to the business lounge, we now offer the fantastic opportunity of purchasing an upgrade which allows passengers to access all the amenities of our VIP business lounge at a nominal cost. With this new addition, passengers can experience luxury and comfort both onboard and offboard. Lotusmiles members traveling on Business Class/Premium Economy Class by using the Upgrade Travel Option with access to business lounge (UTo+) program of Optiontown can only earn miles with the initially purchased ticket according to Lotusmiles regulations.

How to get UTo+?

Step 1: First, passengers will need to apply for Upgrade Travel Option (UTo):

  • Purchase your Economy/ Premium Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Enter your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select your flight
  • Complete the request form
  • Pay the Sign-up fee of USD 3 for international flights and USD 1 for domestic flights. 
  • Apply for UTo.
    Step 2: Then, coming back to UTo+:
  • After completing the UTo signed-up passengers are entitled to register for UTo Plus.
  • Enter the same Airline Booking Reference, Last Name and Email to request for the Lounge Access Option.
  • Complete the request form.
  • Pay a nominal price for UTo Plus to complete your UTo Plus Sign-up.
Uto+ Price Min (USD) Max (USD)
Domestic 10 150
Southeast Asia 50 350
Indochina 40 200
Northeast Asia
(Except for Japan routes)		 50 400
Australia 390 1000
Europe 130 1750

(Including UTO and Lounge Price)

  • After sign up, passengers will receive an e-mail notification with the status of their request typically within 4-48 hours before departure.
  • If there are no available Business Class seats, passengers will be refunded automatically in 5 business days after the flight departure date.


Passengers may also contact Optiontown directly at the following numbers:

Australia:   +61 2 9037 0137
UK         :   +44 203 3183548
Email     :   customercare@optiontown.com

Note:

Only a limited number of options are offered for each flight based on availability of Business Class/Deluxe Economy Class seats on the flight; hence a UTo Sign-up does not guarantee an upgrade. Ground service priorities, free baggage are excluded. Passengers upgraded to Business Class are offered boarding priority.

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read  and understand the information displayed carefully, and agree to obey Terms of Service and Conditions of Use.

Empty Seat Option

Empty Seat option

If passengers wish to travel with one or two empty seats nearby, there is now an option to do this. This option is perfect for those who prefer to sit alone or need the extra room for optimum comfort and perfect travel experience.
In collaboration with Optiontown, we now have a product named Empty Seat option (ESo). This option provides travelers the opportunity to acquire the 1 or 2 empty seats next to their seats in the same row.

Passengers simply need to sign-up for ESo using the following steps:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select the Empty Seat option (ESo)
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking
  • Select the flights in which you want Empty Seat(s)
  • Pay Sign-up fee of USD 1 and a nominal Empty Seat Price to complete your ESo Sign-up


Eso Price Min (USD) Max (USD)
Southeast Asia 6 50
Indochina 7 55
Northeast Asia
(Except for Japan routes)		 12 75
Australia 15 100
Europe 18 140

After Sign-up:

  • Passengers will receive an email typically within 4 – 48 hours prior to their departure notifying them if Optiontown can grant empty seat(s) on their booked flights.
  • In case empty seats can not be arranged due to lack of availability, your Empty Seat payment will be automatically refunded within 5 business days after your departure date.

Note: 

Only a limited number of options are offered for each particular flight based on the availability of rows of empty seats; hence, an ESo sign-up does not guarantee an empty seat. 

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read  and understand the information displayed carefully, and agree to obey the Terms of Service and Conditions of Use.

Preferred Flight

Preferred Flight Option

Preferred Flight Option (PFo) offered by Vietnam Airlines and Optiontown will allow passengers the opportunity to switch to their first choice flight at a lower price than the regular one.

To request your preferred flight:

  • Purchase your Economy class ticket
  • Visit vietnamairlines.optiontown.com (*)
  • Select the Preferred Flight option (PFo) tab.
  • Provide your Airline Booking Reference, Last Name and Email to retrieve your booking.
  • Select your preferred flight from the list of flights displayed and pay the Sign-up fee of USD 1 and a nominal Preferred Flight Service Price to complete the Sign-up.

Pfo Price Min (USD) Max (USD)
Domestic 12 50
Southeast Asia 15 75
Indochina 15 75
Northeast Asia
(Except for Japan routes)		 25 90
Australia 35 100
Europe 45 125

After Sign-up:
  • Passengers will be notified via email if passengers have been switched to their preferred flight. The PFo decision notification may be chosen up to either 72 hours or 24 hours before your original flight departure.
  • If there are no available seats on your preferred flight, your payment will be refunded automatically within 5 business days after your flight departure date.

Note: 

Only after passengers have confirmed their choice of preferred flights and completed the PFo Sign-up, will Vietnam Airlines and Optiontown potentially move passengers to those preferred flights. The availability of PFo is dynamic and may vary for different flights or time. For passengers who have connecting flights, please kindly choose alternative flights that are suitable with your schedule. Vietnam Airlines will not assume responsibility for those who miss connecting flights due to their selection of alternative flights. 

This service is available for flights operated by Vietnam Airlines.

(*) By using website vietnamairlines.optiontown.com, passengers agree to read  and understand the information displayed carefully, and agree to obey Terms of Service.

 

TripCARE Insurance

TripCARE Travel Insurance

TripCARE is a comprehensive Travel Insurance for passengers flying with Vietnam Airlines. TripCARE can be included in your flight ticket or added later before your flight, whether your fight is domestic or international.

TripCARE is provided by PVI, a leading provider of non-life insurance in Vietnam, with the cooperation of Chubb, a leader in global travel insurance.

On your trips with TripCARE at your side, passengers can rest fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) - A 24/7 Consultant and Assistance Provider in more than 200 countries around the world.

BUY INSURANCE

* If passengers haven’t gotten their ticket yet, they can purchase one Online now. TripCARE can be included in their planned journey.

Passengers have many opportunities to receive special offers with TripCARE Travel Insurance.

BUY INSURANCE

* If passengers haven’t gotten their ticket yet, they can purchase one Online now, TripCARE can be included in their planned journey.

With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.

Summary of Benefits

View and download the Terms and Conditions of TripCARE Travel Insurance:

One-way domestic program

Return domestic program

International one-way program – Asia and International

International return program – Asia and International

Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.

Please contact us via:

Passengers can download Claim Form here.

Meet & Greet

MEET AND GREET SERVICE AT THE AIRPORT

Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Danang (Danang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.

Departure with a smooth start

Our staff will welcome and escort you from the check-in hall to the boarding gate:

  • Fast check-in for flight at the “Special Assistance” counter.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
  • Fast receiving checked – baggage upon arrival with priority handling service.

Fast track through all the airport formalities and take you to the arrival hall

  • Welcome service upon arrival at the bridge or at the arrival terminal entrance.
  • Fast track and assistance service at immigration (international flights). (*)
  • Assistance service at the baggage drop-off area.
  • Complimentary porter service from the baggage drop-off area to the outside of the arrival terminal.

(*) Fast lane at security and immigration is subjected to the airport ability.

Transferring as smoothly as possible

We will meet you on arrival at the bridge or at the arrival terminal entrance.
  • Fast - track you through the transfer desk formalities.
  • Assistance service for transferring between terminals or within the same terminal.
  • Fast lane at security and immigration with assistance service. (*)
  • Guidance to the boarding gate.
(*) Fast lane at security, immigration is subjected to the airport ability.

Reservation

Passengers should reserve Meet and Greet service at Vietnam Airlines' branch offices at least 24 hours before estimated departure time.


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