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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Vietnam Airlines provides Lotus Sky Tea milk tea (classic flavor and taro flavor) in the form of pre-purchased meals for all domestic flights departuring from Hanoi .
We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.
How to purchase paid meals
More information can be found here.
Passengers can request refunds in case Vietnam Airlines change the flight time by more than 4 hours compared to the original scheduled time. Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds.
For more details, please refer our Frequently Asked Questions here.
If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.
Benefits of upgrade service
How to book your upgrade
Passengers who have booked the Economy Flex, Economy Classic, Premium Economy, Economy Lite can buy the upgrade by the following methods:
Notice
For more information about in-flight services on Business and Premium Economy class, please click here.
TripCARE is a comprehensive Travel Insurance for passengers flying in either domestic or international flights operated by Vietnam Airlines. TripCARE can be included in your flight ticket or added later.
TripCARE is designed by PVI and Chubb - the leading providers in travel insurance.
Additionally, passengers can be fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) who is a consultant and assistance provider working 24/7 in more than 200 countries around the world.
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With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.
Summary of Benefits
View and download the Terms and Conditions of TripCARE Travel Insurance:
One-way domestic program
Return domestic program
International one-way program – Asia and International
International return program – Asia and International
Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.
Passengers can download Claim Form here.
Flight Delay/Cancellation Insurance (or known as Fly Pro) is designed specifically for Passengers of Vietnam Airlines, on domestic & international flights departured from Viet Nam.
Fly Pro is provided by Post And Telecommunication Joint Stock Insurance Corporation (PTI)
Fly Pro has a claim duration up to 01 year and a claim settlement time within 15 days.
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Insurable events including:
Flight Delay/Cancellation Insurance (Fly Pro) protects Passengers of Vietnam Airlines by compensating for damages caused to work and other relationships due to the effects of unexpected flight itinerary changes.
With only 60,000 VND/person/way (100,000 VND/person/round trip) excluding VAT, passengers can be insured up to 1,500,000 VND.
Check out for detail benefits here.
- In case of occurring insurable events, please make a claim here.
- In case of asking for more infomation about product, claim instruction, please contact Hotline: 1900 54 54 75.
- To easily get to know Fly Pro, please check FAQs.
Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.
Departure with a smooth start
Our staff will welcome and escort you from the check-in hall to the boarding gate:
Fast track through all the airport formalities and take you to the arrival hall
Transferring as smoothly as possible
Reservation
Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.
Earn 5 points for Golden Lotus Membership for every 1 USD spent when booking at Booking.com.
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