Redemption guide

Redeem on Vietnam Airlines Mobile Application or Website

Book award flight, pay tax/charge, and get award tickets Please see the redemption guide here.


  • Award tickets must be issued at least 6 hours prior to departure
  • Maximum of 6 passengers (not including infants) for each transaction
  • Not applicable for members under 12 years old
  • Applicable itineraries: 

- All Vietnam Airlines operated flights and codeshare flights with flight number from VN*2000 to VN*2999, from VN*8000 to VN*8999

- Itineraries combining flights of Vietnam Airlines and SkyTeam airlines, as follows:

Hanoi/Ho Chi Minh to Paris/Frankfurt/London on Vietnam Airlines, continuing to Italy/Czech/Romania on Alitalia/Czech Airlines/Tarom Airlines
Hanoi/Ho Chi Minh to Seoul/Pusan on Vietnam Airlines, continuing to Jeju Island (Korea)/Vladivostok (Russia) on Korean Air
Hanoi/Ho Chi Minh to Beijing/Guang Zhou/Shanghai on Vietnam Airlines, continue to some cities in China on China Eastern Airlines/Xiamen Airlines/China Southern Airlines
Hanoi/Ho Chi Minh to Jakarta on Vietnam Airlines, continue to Denpasar/Medan on Garuda Airlines

Redeem On Vietnam Airlines Mobile Application Or Website

Redeem at Vietnam Airlines Branch Offices

Step 1: Book your flights

Please contact Vietnam Airlines’ offices to make a reservation for your award ticket or to upgrade your award ticket.

Step 2: Send redemption request.

Option 1: Send the Award request documents to nearby Vietnam Airlines branch office or Lotusmiles Center, including: 

Option 2: Members can also fill out the information in the Award request on the website/mobile application (Log in to Lotusmiles account, choose Redeem Miles => Redeem at Branch Offices).

Step 3: Check the award information.

Members should follow the redemption process and check your award status on the website (Log in your Lotusmiles account, choose Redeem Miles). Members can also contact Lotusmiles Center to check award status.

An award e-voucher will be sent to the member’s registered email.

Step 4: Complete the redemption at Vietnam Airlines branch offices

Members should contact Vietnam Airlines branch offices to pay the taxes and fees (if required) and will be issued the Award Tickets/ Upgrade Awards/ Excess Baggage Awards.

Please be prepared to show your original identity card/passport and Lotusmiles card.


  • Check your Account Statement to see how many valid accumulated miles you have and choose a suitable award
  • Lotusmiles members can increase your miles by buying miles or transferring miles if you would like to use an award but don’t have enough miles
  • Please indicate at which Vietnam Airlines’ booking office you wish to pick up your award.
  • When Platinum, Gold and Titanium Members request an award for family or friends, the Nominee list Form needs to be completed
  • If you would like another person to pick up your award, the authorized person must present his/her ID (or passport) together with the Authorization Paper , E-Award Certificate Number and member’s ID (or passport) and membership card to receive your award ticket
  • If you have not received your award certificate three days after the date of sending award request, please contact us at the Lotusmiles Center or the nearest Vietnam Airlines’ booking offices
  • You can check more award regulations at Lotusmiles Terms and Conditions.