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If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.
Benefits of upgrade service
How to book your upgrade
Passengers who have booked the Economy Flex and Economy Classic can buy the upgrade by the following methods:
The upgrade is purchased at any time from 24 hours before the estimated time of departure.
Notice
For more information about in-flight services on Business and Premium Economy class, please click here.
Upgrade Travel Option (UTo) enables passengers to get an upgrade to Business Class or Premium Economy Class, even after already booking Economy class tickets. With UTo, passengers can enjoy the extraordinary privileges only available in upgraded seating classes.
Benefits of UTo
Vietnam Airlines is pleased to introduce our new product – Empty Seat Option (ESo). This option provides passengers the opportunity to reserve one or two empty seats next to their seats in the same row.
Benefits of ESo
Vietnam Airlines presents Preferred Flight Option (PFo). This option will allow passengers the opportunity to switch their booked flight to a better one at a lower price.
Benefits of PFo
TripCARE is a comprehensive Travel Insurance for passengers flying in either domestic or international flights operated by Vietnam Airlines. TripCARE can be included in your flight ticket or added later.
TripCARE is designed by PVI and Chubb - the leading providers in travel insurance.
Additionally, passengers can be fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) who is a consultant and assistance provider working 24/7 in more than 200 countries around the world.
BUY INSURANCE
With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.
Summary of Benefits
View and download the Terms and Conditions of TripCARE Travel Insurance:
One-way domestic program
Return domestic program
International one-way program – Asia and International
International return program – Asia and International
Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.
Passengers can download Claim Form here.
Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.
Departure with a smooth start
Our staff will welcome and escort you from the check-in hall to the boarding gate:
Fast track through all the airport formalities and take you to the arrival hall
(*) Fast lane at security and immigration is subjected to the airport ability.
Transferring as smoothly as possible
Reservation
Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.
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