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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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The well-being and safety of passengers is our utmost priority. In response to the spread of Covid-19, Vietnam Airlines has been implementing various measures to provide our passengers the most comfortable flights possible, and we are also committed to policies that ensure our passengers' rights. We are continuously monitoring the situation and will provide updates as necessary. Please find details below.
News
Flight schedule changes
Flexible refund and rebook
Travel with confidence
Other useful information
Update on coronavirus countermeasures by the Government of Japan
With regards to the coronavirus countermeasures by the Government of Japan, the Japanese government has expanded its state of emergency and tightens its immigration and quarantine regulations as follows:
- The operation of “Business Track” and “Residence Track” with all the countries/regions covered under the framework (including Vietnam) will be suspended.
- The new entry of foreign nationals into Japan under these two tracks will not be permitted and the relaxation of restrictions on movement during the period of 14-day quarantine through “Business Track” will no longer be permitted for Japanese nationals and foreign nationals with the status of residence until the state of emergency declaration is lifted.
- Applied on/after 0:00 am (JST) on January 14, 2021.
- But holders of valid visas already issued under “Business Track” or “Residence Track” are in principle permitted to enter Japan until 0:00 am (JST) on January 21, 2021.
- Among foreign nationals who newly enter Japan with valid visas already issued under “Business Track” and “Residence Track”, have to submit the certificate of pre-entry COVID-19 testing result within 72 hours prior to departure.
Filling passenger locator form before entering the UK
https://www.gov.uk/provide-journey-contact-details-before-travel-uk
https://provide-journey-contact-details.homeoffice.gov.uk/next
- All the cases of non – declaration will not be Airline’s responsibility.
Thank you for your cooperation.
Australia Travel Declaration
Other annoucements:
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In response to the evolving situation regarding the novel coronavirus, a number of governments have imposed entry restrictions for foreign travellers and border closure to curb the spread of the disease. Vietnam Airlines is reducing and suspending flights on some of our routes. For more information, please click the following links:
Passengers can also track real-time flight status here.
To stimulate domestic travel and meet passengers’ travel demand after Vietnam's positive containment of the COVID-19 pandemic, Vietnam Airlines has resumed its domestic operations as well as opened new domestic routes. Details can be found in the link below:
Your health and safety are always our top priorities. From check-in to baggage claim area, you will experience Vietnam Airlines’ new standards of safety. New service standards are frequently updated, following guidelines from Vietnam’s authorities such as the Ministry of Health, the Civil Aviation Administration as well as the International Air Transport Association (IATA), and SkyTeam Alliance's Skycare&Protect.
NEW SERVICE – NEW STANDARDS IT’S ALL ABOUT YOUR SAFE FLIGHT
BEFORE YOU GO
To ensure the highest level of safety for passengers, Vietnam Airlines sprays and sanitizes our entire fleet of aircraft and our equipment with disinfectants upon landing. The disinfection is performed in all passenger’ cabins, cockpits, galley areas, and especially frequently touched surfaces like overhead compartments, armrests, headphones, buttons, and so forth. Apart from disinfecting aircraft after each flight, at the end of the day, Vietnam airlines also sprays disinfectants on all aircraft operated within the day once more and let the disinfectant soak overnight to maximize its effect. The disinfectant Disinfection Spraying Solution CH2200 and Netbiokem DSAM are being used in accordance with the regulations and standards established by functional medical units and aircraft manufacturers, which pose no adverse health risks to passengers.
Moreover, we highly recommend all passengers follow safety protocols as follows:
COMPLETE A HEATH DECLARATION
According to the Civil Aviation Administration’s requirement, all passengers are required to do health declaration before flights following Ministry of Health’s guidelines. The procedure is simple, fill your information at http://tokhaiyte.vn or “Vietnam Health Declaration” Mobile App.
WEARING FACE MASKS
As required by the Civil Aviation Administration of Vietnam, all passengers must wear face masks at the airport and throughout the flight. Passengers must bring their own face masks. It is highly recommended to prepare a back-up one.
To ensure safe distancing and avoid long lines, we encourage passengers to use the following check-in methods:
ONLINE CHECK-IN
Passengers can check-in online on Vietnam Airlines website or Mobile App from 24 hours to 60 minutes, at the latest, prior to departures.
KIOSK CHECK-IN
Kiosk Check-in System is available at the airport of following cities: Noi Bai (Ha Noi), Da Nang (Da nang), Cam Ranh (Khanh Hoa), Tan Son Nhat (Ho Chi Minh city) from 24 hours to 45 minutes, at the latest, prior to departures for domestic flights and 60 minutes for International Flights.
TELEPHONE CHECK-IN
We also encourage passengers to check in by calling 1900 6265 from 12 hours to 2 hours prior to departures for assistance. This service is exclusively applied to flights departing from Hanoi and Ho Chi Minh City
IN-TOWN CHECK-IN
This check in method is available for all domestic flights departing from Noi Bai. Passengers can proceed to Vietnam Airlines office at 20 Ngo Quyen street, Hoan Kiem district, Ha Noi to do check in for all flights of the same day and must be done 2 hours prior to departures.
AT THE AIRPORT
Explore the solutions we are providing a safer experience when you step in the airport:
SAFETY MEASURES FOR STAFF
Vietnam Airlines also implements other preventive measures prior to take-off such as doing health screenings for employees. All crew members are required to wear face masks and medical gloves while serving.
CONTINUOUS CLEANING
Ticket counter, check-in counter and kiosk check-in are wiped down and sanitized frequently throughout the day. Disinfectant carpet is always placed at aircraft’s door
MEDICAL PROTECTIVE SUITS
For flights with a high risk of infection, all passengers and crew members are provided with medical protective suits.
CONFIRM YOU’RE HEALTHY TO FLY
According to the Civil Aviation Administration and Vietnam Airlines, all passengers must do temperature checks before flights. A person with a temperature of 37.5 °C or higher or having the following symptoms: dry cough, shortness of breath, sickness… are not allowed to travel.
IDENTITY DOCUMENTS
To ensure safe distancing and avoid long lines, Vietnam Airlines highly recommends all passengers to prepare identity documents before security and boarding.
HAND SANITIZING
We also recommend all passengers to frequently wash their hands by soap and hand sanitizer.
SAFE DISTANCING
In order to limit the crowded group at the airport, pick-up and see-off family members should not go inside the airport. In some special cases, family members are allowed to get in the airport to assist passengers with limited mobility.
LOTUS LOUNGE
Let's explore the ways we’re working to ensure safety and safe distancing at our Lotus Lounge in operation:
FACE MASKS AND MEDICAL GLOVE
EXPANDED CLEANING
Working, entertaining, food and bar areas as well as restroom and shower room are wiped down and sanitized multiple times a day.
HAND SANITIZER STATIONS
Hand sanitizer dispensers are placed near high-traffic and high-touch locations such as entrance, check in counter, shower room and restroom.
FOOD AND DRINK SERVICE
ON BOARD
ANTI-BACTERIA HAND WIPES
FOOD AND BEVERAGE
Vietnam Airlines provides well-prepared meals, fruits and bottled mineral water. For Business Class passengers, fresh fruit juice will be served to build up resistance.
ENTERTAINMENT
INTENSIVE CLEANING
Anti-bacterial soap is always available in the lavatory. Lavatories are cleaned before and during the flight with additional wipe down procedures by our cabin crew.
AIR FILTERATION
To ensure onboard air quality and hygiene, Vietnam Airlines' aircraft are equipped with HEPA (High-Efficiency Particulate Air) filters, which minimizes the risk of airborne bacteria and viruses on flights. HEPA filters remove up to 99.99% of particles such as dust, pollen, human skin cells, bacterium, and viruses with a minimum size of 0.001 micrometers. The air in the cabin is renewed continuously every three minutes. Air flows are designed to enter the cabin vertically, from top to bottom, and circulate horizontally, which contributes to preventing the spread of pollutants along the cabin. According to the International Air Transport Association (IATA), HEPA filters equipped in aircraft operate similarly to air filtration systems in surgical operating rooms.
OTHERS
Publication, blankets and pet on board services are temporarily discontinued in order to reduce risk of infection.
INFORMATION FROM OUR SKYTEAM PARTNERS
Passengers can find updated information about SkyTeam partners' operation in COVID-19 pandemic as below:
Aeroflot
AeroMexico
Aerolíneas Argentinas
Airfrance
Air Europa
Alitalia
Kenya Airways
Middle East Airlines
Royal Dutch Airlines
Saudi Arabian Airlines
Tarom
Xiamen Airlines
INFORMATION FROM IATA
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