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questions & answers

How can I get a voucher?

You can send a refund request to voucher here, the voucher will be sent to the original email address of the customer

How long is the voucher valid?

Voucher is valid for 1 year from the date of the request

What kind of Vietnam Airlines's services can redeem from voucher?

Customers can use this voucher to buy tickets, luggage and other complementary services of Vietnam Airlines

Is the value of the voucher equivalent to the ticket value?

The value of the voucher is equivalent to the value of the ticket, depending on the market and place of ticket issuance, customers will receive different offers. For more details, please contact to our hotline or Vietnam Airlines branch / ticketing agent

Do I have to pay the difference between the new ticket and the old one?

You could be charged the fare difference, taxes, fees and surcharges (if any)


For futher information, customers are welcomed to contact any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses

Domestic call: 1900 1100

International call: +84 24 38320320

Email: Telesales@vietnamairlines.com