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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform:
According to Chinese updated regulation, from 08 Nov 2020, passengers traveling on flights to China (including Chinese) are required:
- The negative nucleic acid test result for Covid – 19.
- The negative IgM anti-body test result.
- Then apply for a green health code with the “HS” mark or a green health declaration code at Chinese Embassy/Consulate.
For passengers going to China via connecting flights, passengers must take two mentioned tests above at both departure and connecting country and apply from the Chinese Embassy/Consulate of both counties for a green health code/green health declaration code.
Note that all test must be taken at addresses accepted by the Chinese Embassy/Consulate and have result within 48 hours before flight departure time.
In case, your health code/health certificate expires due to postponed flight, your health code/health certificate is still accepted.
Best regards.