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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
Email address:
Your email address is blank. Please update:
Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
(See Refund terms and conditions)
PNR :
Passenger information :
Ticket refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
FLY PRO Insurance cover up to 1.500.000 VND for Travel Inconvenience related to flight schedule change. Enjoy your flight with FLY PRO!
Buy Insurance
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
VNAMAZING is an e-commerce platform of Vietnam Airlines, committed to providing a variety of Online travel services including domestic and international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.
Using Gift-Card to buy tickets and other services (Upgrade, Lounge...).
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Vietnam Airlines Gift Voucher brings you different voucher options from our trusted partners. Upgrade your experience and enjoy high-class services with our voucher products.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Vietnam Airlines provides Lotus Sky Tea milk tea (classic flavor and taro flavor) in the form of pre-purchased meals for routes from Hanoi to Ho Chi Minh City/Nha Trang/Phu Quoc/ Da Nang.
We will continue to offer a range of meals in addition to milk tea to fulfill the demands of customers.
How to purchase paid meals
More information can be found here.
Passengers can request refunds in case Vietnam Airlines change the flight time by more than 4 hours compared to the original scheduled time. Please contact our Customer Service Center (onlinesupport@vietnamairlines.com) to request refunds.
For more details, please refer our Frequently Asked Questions here.
If seats are available in Business class/Premium Economy, the upgrade service will be definitely confirmed. With this service, passengers have chances to experience our premium in-flight services and enjoy more space for working or relaxation.
Benefits of upgrade service
How to book your upgrade
Passengers who have booked the Economy Flex, Economy Classic, Premium Economy, Economy Lite can buy the upgrade by the following methods:
Notice
For more information about in-flight services on Business and Premium Economy class, please click here.
TripCARE is a comprehensive Travel Insurance for passengers flying in either domestic or international flights operated by Vietnam Airlines. TripCARE can be included in your flight ticket or added later.
TripCARE is designed by PVI and Chubb - the leading providers in travel insurance.
Additionally, passengers can be fully assured with Medical Assistance and Emergency Medical Services of AAI (Asia Assistant International) who is a consultant and assistance provider working 24/7 in more than 200 countries around the world.
BUY INSURANCE
With TripCARE Travel Insurance, passengers can enjoy their travel without worrying about insurance benefits.
Summary of Benefits
View and download the Terms and Conditions of TripCARE Travel Insurance:
One-way domestic program
Return domestic program
International one-way program – Asia and International
International return program – Asia and International
Contact us for more information on TripCARE insurance travel policies, emergency medical services and assistance and claims service.
Passengers can download Claim Form here.
Flight Delay/Cancellation Insurance (or known as Fly Pro) is designed specifically for Passengers of Vietnam Airlines, on domestic & international flights departured from Viet Nam.
Fly Pro is provided by Post And Telecommunication Joint Stock Insurance Corporation (PTI)
Fly Pro has a claim duration up to 01 year and a claim settlement time within 15 days.
BUY NOW
Insurable events including:
Flight Delay/Cancellation Insurance (Fly Pro) protects Passengers of Vietnam Airlines by compensating for damages caused to work and other relationships due to the effects of unexpected flight itinerary changes.
With only 60,000 VND/person/way (100,000 VND/person/round trip) excluding VAT, passengers can be insured up to 1,500,000 VND.
Check out for detail benefits here.
- In case of occurring insurable events, please make a claim here.
- In case of asking for more infomation about product, claim instruction, please contact Hotline: 1900 54 54 75.
- To easily get to know Fly Pro, please check FAQs.
Meet and Greet service is offered to passengers departing, transferring, or arriving at Noi Bai (Hanoi), Da Nang (Da Nang), Tan Son Nhat (Ho Chi Minh City) airports. Passengers will have a smooth start, a fast – track through all the airport formalities, seamless transfer between flights and arrive at their destinations with speed and ease.
Departure with a smooth start
Our staff will welcome and escort you from the check-in hall to the boarding gate:
Fast track through all the airport formalities and take you to the arrival hall
Transferring as smoothly as possible
Reservation
Passengers should reserve Meet and Greet service at section Additional Services or contact Vietnam Airlines' branch offices at least 24 hours before estimated departure time.
Passengers who travel on international flights operated by Vietnam Airlines, have a long connecting time at transit airports in Vietnam, and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.
Notes:
Transit tour must be rebooked not later than 36 hours before the departure time of sector offering transit tour (not including Saturday, Sunday, public holidays ....).
Earn 5 points for Golden Lotus Membership for every 1 USD spent when booking at Booking.com.
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