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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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> Baggage Fee
> Optional & Special Service Charges
> Taxes, Fee, Charges & Surcharges
After a trial period, Vietnam Airlines has applied a new policy on providing all passengers with advance seat selection as of August 15, 2023.
To ensure to get a preferable seat, members should choose or pre-purchase seats when purchasing tickets. Lotusmiles members can enjoy free or discount on seat selection fees depending on the purchased ticket price and the membership tier, specifically as follows:
Lotusmiles members are prioritized to pick a seat in advance until 26 hours before the flight departure. After this time, all available seats will be opened for online checking-in passengers (not applicable to Super Lite Economy tickets).
Refer to the Class of service here.
Refer to the Fees and Seat Selection Guide here.
Refer to the membership benefits here.