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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Philippines and payment will be charged in US Dollar (USD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
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According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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From April 18, 2024, Vietnam Airlines will transform our passenger service system. Some features and services may be impacted due to technological reasons resulting in increased ticket exchange requirements. To actively adjust your schedule, choose one of the following two options:
1. Actively exchange tickets on the website/app to save time
• New travelling date: between April 18, 2024 and April 27, 2024.
• Applicability: Tickets purchased on Vietnam Airlines website/app and meet the requirements below. ○ Exchangeable ticket, refer to the Fare rules. ○ The ticket includes only domestic routes, and only one route is unused. For example: a. Ticket with itinerary Hanoi-Da Nang that has not been used and requires exchange. b. Ticket with itinerary Hanoi–Da Nang–Hanoi where the Hanoi-Da Nang segment has been used, and the unused Da Nang–Hanoi segment requires exchange.
• Perform ticket exchanges: Buy a new ticket on the Vietnam Airlines website/app and, at the same time, refund the old itinerary ticket. The specific steps are as follows: ○ Step 1: Buy a new ticket on the Vietnam Airlines website/app; ○ Step 2: Send a ticket refund request for the old itinerary to the email address onlinesupport@vietnamairlines.com We will refund the old ticket at a fee equal to the ticket exchange fee. Passengers should actively exchange the tickets before the flight date to avoid paying additional no-show fees.
• Time to submit a refund request for the old itinerary: on the day of the new ticket purchase.
• The requested content includes the following information: ○ Ticket number of the old itinerary; ○ Reservation code or ticket number of the new itinerary.
2. For assistance with ticket exchange, please contact the Contact Center at onlinesupport@vietnamairlines.com.
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