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Lotusmiles Enrollment
Vietnam Airlines' loyal customer community enjoys numerous attractive benefits such as priority at ticket counters, priority check-in, priority boarding, extra checked baggage, use of Business Lounges, and awards for relatives.
Parents/guardians of children aged 2 to under 16 years old can register them for Lotusmiles membership by following the steps below:
- Access the Lotusmiles account on the Vietnam Airlines website or apps;
- Select "My Family" - "Enroll a Child";
- Fill out the form with the required information.
For passengers aged 16 and over, please refer to the Lotusmiles membership registration instructions via Vietnam Airlines' website, app or the Lotusmiles app.
To become Lotusmiles members, passengers can refer to the instructions in one of the following three methods:
Register on the Vietnam Airlines website.
Register on the Vietnam Airlines app.
Register on the Lotusmiles app.
Account Verification: Newly-registered members are required to verify their identity by sending a copy of Photo ID to lotusmiles@vietnamairlines.com before being able to redeem their miles.
Login to Your Lotusmiles Member Account
On Vietnam Airlines website, members visit the vietnamairlines.com home page, select the “Log-in” section at the top right corner, enter the member number/email/phone and password, and click “Log in”.
On Vietnam Airlines mobile app, find the toolbar at the bottom of the home page, select Lotusmiles, and choose to log in by member account, phone or email, enter your Lotusmiles member number, phone or email address, and password to log in to your account.
What's Included In Your Lotusmiles Member Account?
When logging into a Lotusmiles account, a member can perform the following operations:
Account Information:
- View the card information including: Card number, card tier, bonus miles, qualifying miles, number of qualifying segments, and qualifying period;
- Edit personal information;
- Get awards (using miles);
- Donate miles;
- Submit a message/request to the program;
- Mile purchase/transfer;
- Other accounts/products, including: Co-Branded Cards, Family Account, purchase history, and LotuSociety program.
Activities Details: View flight and bonus mile details.
Claim Missing Miles: At least 7 days after completing a flight, and the account has not updated the accumulated miles, a member can access the account and submit a request for mile accumulation to the Lotusmiles Program to receive the corresponding bonus miles. Please remember to keep the flight ticket information to request mile accumulation.
Change Password: Update a new password for the account.
Mile Accumulation Calculator: Enter the airline, departure, destination, seat class, and departure date to see how many miles you can earn after the flight completion.
How To Reset Your Password
If you forget your Lotusmiles account password, you can easily reset it through Vietnam Airlines website or app. A link to create a new password will be sent to the email address you used to register your account. Please click on the link and follow the steps until completion.
For detailed instructions on how to reset your password, please refer to:
Frequently Asked Questions
Members requiring account-related assistance, please visit the Frequent Asked Questions section, select "Lotusmiles Program" - "My Account".
Related Information
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© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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