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IMPORTANT INFORMATION: Your country/region is Australia and payment will be charged in Australian Dollar (AUD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Adults (from 12 years)
Children (2-12 years)
Infant (under 2 years)
Customize your flight with our wide range of options:
Passenger Name:
Reservation code:
Itinerary:
Email address:
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Baggage information
Please select the form of payment:
VN Reservation Code (PNR) :
Passenger :
Refund reason :
Route :
Passenger (Select all passengers) :
Refund information
The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.
Please read the details of Terms & Conditions
Cancellation Requirement
VN Reservation Code (PNR):
Flight cancellation will be applied for all passengers chosen.
Cancellation Confirmation
Are you sure to cancel your flight(s)?
Notify
You have completed your flight cancellation with the following information
Reservation code :
Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.
TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.
TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.
By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.
Reservation Code :
Email Address :
Bảo hiểm trễ chuyến là sản phẩm hợp tác giữa Vietnam Airlines và PTI, bảo hiểm lên đến 1.500.000 VND cho các trường hợp trễ chuyến, hủy chuyến.
Mua bảo hiểm
Experience Vietnam Airlines’ attractive travel packages with round-trip air tickets and luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...
BUY VOUCHER
Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.
BOOK
VNA Mall is an omni-channel retailer of Vietnam Airlines, committed to providing unique products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietnam Airlines ... for customers from anywhere, at any time.
DISCOVER
You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Passengers can check-in online on Vietnam Airlines' website and mobile app. Please note that online check-in is applicable for passengers travelling on flights operated by Vietnam Airlines Group (Vietnam Airlines, Pacific Airlines, Vasco) departing from specific airports.
Online Check-in
Online check-in is not applicable for some passengers. Please click here to see more details.
“ Online boarding pass”
“Online check-in counters”
Online check-in requirements:
Click here to see more details.
Online check-in steps
Arriving at the Airport
With “Telephone Check-in” service, passengers are entirely guaranteed to enjoy your convenient journey.
Passengers who have checked-in through telephone are allowed to go straight to the security area and board the aircraft without queuing at airport counters if they do not have checked baggage.
Just by making a phone call, passengers will be assisted to check-in their flights quickly and select seats in advance as their requests.
Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.
This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way.
Service scope
In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.
Service only available for flights on the same day and at least 2 hours prior to the departure time.
For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.
Service Fee
fee for one passenger (VND)
Note:
Contact information for In-town Check-in service
Check-in counter opens and closes following the timing below.
Important notes:
Boarding sequence
Passengers who need mobility assistance may board the aircraft first, then Economy Passengers.
Business class passengers, Premium Economy class passengers, Platinum/Gold/Titan member passengers and SkyTeam Elite Plus/Elite member passengers may board at their own convenience but prior closing aircraft door.
Closing time of boarding gate:
Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.
Check-in for code-share flights:
The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.
Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:
Opening time
(before estimated time of departure)
Closing time
(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.
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