Troubleshooting

  • If Passengers process online check-in sooner than 24 hours before scheduled departure time, please comes back to process web check-in during 24 hours – 1 hours before scheduled departure time.
  • If E-ticket is no longer valid, passengers please contact to Vietnam Airlines’ booking offices or agents to check information.
  • If there is more than one e-ticket in same segment and same reservation code, passengers please come to departure airport to complete check-in
  • If booking reservation has not been confirmed, passengers please contact Vietnam Airlines’ booking offices or agents to check information.
  • If Passengers want more information, please contact to Vietnam Airlines’ booking offices or agents