General fare types & rules

1. Fares for minors

• Fares for infants under 2 years old: equal to 10% of the adult fares.
• Fares for children between 2 and 12 years old: equal to 90% of the adult fares.

2. Fare combination: Fare types can be combined. Apply the conditions corresponding to each segment.

3. Change

• Only exchanges for new itineraries/fares of equal or higher value are allowed. Passengers shall pay for the fare difference, if any.
• The exchange charge is not refundable in any circumstances.
• Passengers can quickly exchange their tickets by themselves on the Vietnam Airlines website.

4. Ticket refund

• Refund of partially used tickets: passengers are eligible to receive the difference between the booked fare and the value of the used flight segment. The refund charge is payable by the passengers.
• Passengers can quickly refund their tickets by themselves on the Vietnam Airlines website.

5. Lunar New Year period: Please, see more details here.

6. Advance seat selection: Please, see more details here.

7. No-show:

• A no-show charge is a cost imposed when a passenger fails to fly and does not exchange or refund their ticket three hours before the flight's scheduled departure time.
• This charge is independent of the ticket exchange charge.
• To avoid a no-show charge, passengers can exchange/refund their bookings on Vietnam Airlines' website.

The above conditions are general, specific conditions for each fare may differ from the published general conditions. Please read carefully the specific fare conditions indicated when passengers purchase tickets.

Learn more about the benefits of fare rule groups here.