Guide for baggage awards at the airport

Step 1: Before checking in a flight, members can submit a request to get baggage awards using Cash & Miles method.

Step 2: Ticket office staff deducts the corresponding miles and collects cash.

Step 3: Members present the baggage invoice and other papers as required at the check in counter.

Đổi dặm nâng hàng tại sân bay bằng tiền và dặm.

Support contact

For prompt support, please contact one of the following channels:

Lotusmiles member care center
Contact Vietnam Airlines’ branch offices