General fares rule

(*) For flights operated with ATR72 aircraft, the carry-on baggage allowance is 7kg and the checked baggage allowance is 1 piece (23kg).

1. Fares for children

• Fares for children from 2 to under 12 years old will be 90% of adult fare.
• Fares for children under 2 years old will be 10% of adult fare.

2. Fare combination: 

Fare types can be combined, given the following conditions:

• For round-trip itineraries: Apply the most stringent conditions.;
• For itineraries combining multiple segments (multi-segment itineraries): Apply the conditions corresponding to each segment.

3. Changes

• Permitted to equal or higher fare only.
• Multiple change fee: Highest change fee of all change fare component will be applied.
• Change fee is not permitted to refund.
• Passengers can quickly change their tickets on Vietnam Airlines website here.
• Passengers must pay fare difference and change fee (if any).

4. Cancelation/Refund

• Refund used tickets: refund the difference between the fare paid and applicable fare of used routing minus refund fee.
• Passengers can quickly cancelation their tickets on Vietnam Airlines website here.

5. Travel period for Lunar New Year: Please click here for more details.

6. Advance Seat Selection: Please click here for more detail about Advance Seat Selection

7. Upgrade: Please click here for more details about Upgrade

8. No-show

• No-show penalty applies if passenger does not cancel and change their confirmed reservation 03 hours before the time of ticketed flight departure. 
• No-show penalty applies in addition to change/cancellation. 
• Passengers can cancel their flights on Vietnam Airlines website here to avoid No-Show fee.

The above general fare rules are for reference only. Specific fare rules may vary and different from the general fare rules and provided during the booking process.

9. Baggage: For details on Hand baggage for tickets issued before May 5, 2025, please refer to the Hand Baggage page.