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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Australia and payment will be charged in Australian Dollar (AUD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Vietnam Airlines would like to inform you of updated information (December 21, 2021) on the entry regulations to Russia as follows:
- For passengers with Russian nationality: o Complete the information declaration on https://esia.gosuslugi.ru/login/ before departure. o Within 72 hours before departure date, have negative test result for Covid-19 by PCR. o Exemption of testing requirements for: people who have had enough vaccines within 12 months or have recovered from Covid-19 within 6 months. o All information about test results, vaccination certificates or cures must be declared via https://www.gosuslugi.ru/400705/1 - For non-Russian passengers: o Must have a negative test result for Covid-19 by PCR within 48 hours of arrival in Russia. (applies to children of all ages)