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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Australia and payment will be charged in Australian Dollar (AUD). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Passengers holding tickets with the first digits 738 are permitted to change from the flights operated by Cambodia Angkor Air between Ho Chi Minh City (Vietnam) and Phnom Penh (Cambodia) to flight VN852/853 operated by Vietnam Airlines. Passengers should be aware of the following facts: • Free one-time for purchased tickets with changeable condition; • Passengers are required submit change request by July 31, 2022, and pay all applicable taxes, fees, and surcharges (if any).
Passengers can contact with the following channels to change their tickets: • Customer Care Call Center 19001100 (for domestic calls) or +84 24 38320320 (for international calls); • Contact the place where you acquired the ticket (for tickets purchased at the agency/ticketing office); • Send your change request to onlinesupport@vietnamairlines.com (for tickets purchased via the Vietnam Airlines website/app).