Notice on the Suspension of DB Rail Segments in Germany

Vietnam Airlines announces the suspension of itineraries connecting with Deutsche Bahn (DB) domestic rail segments in Germany under the W2 flight number. This is due to an issue from the service provider that prevents these rail segments from being displayed on the global reservation systems. This suspension will apply until the W2 rail segments are displayed in the reservation system again.

For passengers holding Vietnam Airlines tickets combined with a DB (W2) rail segment departing on or after October 1, 2026, who are unable to rebook, the Airline offers the following support options:

• Passengers are permitted a one-time change fee waiver to modify their travel dates, remove the DB rail segment, or change the connecting point to/from Germany (passengers only need to pay any applicable fare difference, taxes, and fees).

• If passengers keep their itinerary unchanged, the Vietnam Airlines flight segment on the ticket remains fully valid and can be used normally. The airline will change the W2 rail segment to a canceled (revoked) status without this being considered an out-of-sequence usage of the ticket.

For suitable advice and prompt ticket processing to avoid affecting travel plans, passengers are advised to contact Vietnam Airlines' Customer Care Center or our official ticketing offices and agencies.