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Terms & Conditions

Please check our fare type and rules for terms and conditions

Transit Tour

Passengers who travel on VN’s international flights and are allowed to transit and make a tour in Vietnam according to the rules & regulations of the Immigration department.
  • Ticket issues in Australia/ Newzealand for routing to/from/via United Kingdom/ France/ Germany/ Russia.
  • Ticket issues in France/Germany/Switzerland/Czech/Austria/Belgium/Spain/Finland/Netherlands/ Greece/Turkey/Poland and Nordic countries for routing to/from/via other international destinations.
  • Ticket issues in Korea/Taiwan for routing to/from/via United kingdom/ France/ Germany/ Russia/ Australia.
  • Ticket issues in Indonesia for routing to/from/via other international destinations (except routing from Jakarta to Taiwan/Hong kong/Lao/Cambodia/China).
  • Ticket issues in United Kingdom/ France/ Germany/ Russia/ Indonesia/ Laos/ Cambodia for routing to/from/via other international destinations.
  • Ticket issues in Philippines for routing to/from/via other international destinations (except routing to/from/via Cambodia, Lao, Myanamar).

Notes: transit tour policy is eligible for specific routings, booking class, tourcode. For detail information, please contact Vietnam Airlines Branch Office.

Connecting
Time
Tour
code
TOUR PROGRAM
Minimum 02 hours
(not for overnight transit)
HANVS - Transit Procedures for flight itinerary including domestic transit point, HAN to SGN and vice versa (not include transit tour & entry visa)
At International Arrival:
- Pax gather at welcome board at Transit Counter before Immigration Counter.
- Tourguide instructs pax to complete all the Transit Document at Transit Counter and/or Landing Visa Counter & Immigration Counter.
- Tourguide takes pax to Domestic Departure for the next flight.
At Domestic Arrival:
- Tour Operator will instruct pax to complete all the process from Domestic Arrival to International Departure for the next flight.
SGNVS
At Hanoi
From 08 hours to 10 hours HA1 - Immigration and Custom clearance.
- Tour:
   + Option 1: Visiting the Van Phuc or Bat Trang trade traditional village.
   + Option 2: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem Lake by battery car (green tourist).
- Meal plans: Lunch or diner.
- Back to the airport for next flight’s check-in procedures.
HA2 - Immigration and Custom clearance.
- Going to the hotel for a day rest.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check-in procedure.
HA3 - Immigration and Custom clearance.
- Going to the hotel for overnight stay.
- Meal plans: Dinner.
- Back to the airport for next flight’s check-in procedures.
From 10 hours to 16 hours HA4 - Immigration and Custom clearance. - Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem Lake by battery car (green tourist).
- Going to hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check- in procedures.
HA5 - Immigration and Custom clearance.
- Tour: Visiting Ho Chi Minh’s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem lake by battery car (green tourist) and going to the hotel for an overnight stay.
- Meal plans: Lunch or Dinner.
- Back to the airport for next flight’s check-in procedures.
From 16 hours to 26 hours HA6 - Immigration and Custom clearance.
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem lake by battery car (green tourist) ; Bat Trang ceramic trade village then going to the hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
HA7 - Immigration and Custom clearance.
- Tour: Visiting Ho Chi Minh’ s mausoleum; One Pillar pagoda; Temple of Literature; Old Quarter; and Hoan Kiem lake by battery car (green tourist).
- Going to the hotel for an overnight stay.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
From 26 hours to 35 hours HA8 - Immigration and Custom clearance.
- Tour: Visiting Ho Chi Minh’ s mausoleum, One Pillar pagoda ; Temple of Literature; Old Quarter; and Hoan Kiem lake by battery car ( green tourist).
- Going to the hotel for an overnight stay.
- Meal plans: 02 lunches and 01 dinner or vice versa.
- Back to the airport for next flight’s check in procedures.
At Hochiminh city
From 06 hours to 09 hours SG1 - Immigration and Custom clearance.
- City Tour:
+ Option 1: Thien Hau Pagoda; China Town;
+ Option 2: Reunification Palace; Notre Dame Cathedral; Post Office; Opera House; City People committee’s Building;
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
SG2 - Immigration and Custom clearance.
- Going to the hotel for a day rest.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
From 09 hours to 15 hours SG3 - Immigration and Custom clearance.
- City Tour:
+ Option 1: Thien Hau Pagoda ; China Town;
+ Option 2: War Remnants Museum; Notre Dame Cathedral; Post Office; Opera House; Municipal People Committee’s Building; Ben Thanh Market.
- Going to the hotel for a day rest.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
SG4 - Immigration and Custom clearance.
- Going to the hotel for an overnight stay.
- Meal plans: Lunch or dinner.
- Back to the airport for next flight’s check in procedures.
From 15 hours to 26 hours SG5 - Immigration and Custom clearance.
- Going to the hotel for a day rest.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: A light meal (special Pho Hanoi), lunch and dinner.
- Back to the airport for next flight’s check in procedures.
SG6 - Immigration and Custom clearance.
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People Committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: Lunch and dinner.
- Back to the airport for next flight’s check in procedures.
From 26 hours to 35 hours SG7 - Immigration and Custom clearance.
- Going to the hotel for an overnight stay.
- City Tour: The Reunification Palace; Notre Dame Cathedral, Post Office; Opera House; City People Committee’s Building; Ben Thanh market; Thien Hau Pagoda ; China Town.
- Meal plans: 02 lunches and 01 dinner or vice versa.
- Back to the airport for next flight’s check in procedures.

Notes:
- HANVS/SGNVS: not applied for overnight transit.
- HA1/HA2/HA3/HA4/HA5/HA6/HA7/HA8/SG1/SG2/SG3/SG4/SG5/SG6/SG7: transit tour package including landtour/ hotel/ visa (if any).
  • City tour and Visa transit will be offered to the eligible passengers who have the minimum transit time as follow:
    • Routes contain domestic sector and the passenger only requests for the Visa Transit service: 02 hours
    • All routes and the passenger requests for Transit tour service
      • Noi Bai International Airport: 08 hours
      • Tan Son Nhat International Airport: 06 hours
  • Transit service must be requested not later than 36 hours before the route sector that will be offfered Transit tour (not including Saturday, Sunday ....).
  • Eligible passengers can request transit tour services by completing the Transit tour request Form and sending to the . We will contact you to confirm the services.

No Vietnam Airlines
Branch Office
Email address
1 Vietnam Airlines branch office in Australia (Melbourne) twov.mel@vietnamairlines.com
Vietnam Airlines branch office in Australia (Sydney) twov.syd@vietnamairlines.com
2 Vietnam Airlines branch office in France twov.fr@vietnamairlines.com 
3 Vietnam Airlines branch office in Germany twov.de@vietnamairlines.com
4 Vietnam Airlines branch office in United Kingdom twov.uk@vietnamairlines.com
5 Vietnam Airlines branch office in Russia twov.ru@vietnamairlines.com
6 Vietnam Airlines branch office in Korea (Seoul) twov.sel@vietnamairlines.com
Vietnam Airlines branch office in Korea (Pusan) twov.pus@vietnamairlines.com 
7 Vietnam Airlines branch office in Indonesia twov.id@vietnamairlines.com
8 Vietnam Airlines branch office in Laos twov.la@vietnamairlines.com 
9 Vietnam Airlines branch office in Cambodia (Phnom penh) twov.pnh@vietnamairlines.com
Vietnam Airlines branch office in Cambodia (Siemrep) twov.rep@vietnamairlines.com
10 Vietnam Airlines branch office in Myanmar twov.mm@vietnamairlines.com
11 Vietnam Airlines branch office in Philippines twov.ph@vietnamairlines.com
12 Vietnam Airlines branch office in Taiwan (Taipei) twov.tpe@vietnamairlines.com
Vietnam Airlines branch office in Taiwan (Kaohsiung) twov.khh@vietnamairlines.com

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Should you need to contact us regarding your online booking, please contact our Branches for assistance.

Vietnam Airlines JSC
200 Nguyen Son Str., Long Bien Dist., Hanoi, Vietnam

Contact Center in Vietnam:
Tel: 1900 1100, working hours: 07:00-19:00 (Mon-Fri); 08:00-17:00 (Sat,Sun,Holidays)

Support for tickets purchased on the website:
Tel: 1900 1100, working hours: 07:00-19:00 (Mon-Fri); 08:00-17:00 (Sat,Sun,Holidays)
Email (24/7): refund-online@vietnamairlines.com

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Applied for flights as of 01 April 2016