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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Please find below details of the 6th extension of Lotusmiles membership card and bonus miles in order to protect member’s interests.
Lotusmiles members with registered address in Vietnam
- Platinum, Gold, and Titanium members, whose cards expire between July 31 and December 31, 2021, will get a 12-month extension if they accumulate at least one qualifying flight in 2020 or 2021.
- The bonus miles due to expire between August 31 and December 31, 2021 will get a six-month extension. Each member is entitled to a one-time renewal offer.
Lotusmiles members with registered address outside Vietnam
- Platinum, Gold, and Titanium members, whose cards expire between July 1 and December 31, 2021, will get a 12-month extension.
- The bonus miles due to expire between March and December 2021 will get a 12-month extension.
We look forward to receiving your support and companionship on the upcoming journeys.
Note: The card will be renewed automatically in the last week of the expiring month. For assistance, please contact Lotusmiles Program.