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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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IMPORTANT INFORMATION: Your country/region is Vietnam and payment will be charged in Vietnamese Dong (VND). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Having taken just 10 domestic flights, passengers can already be entitled to a premium membership card of Vietnam Airlines’ frequent flyer program and enjoy many benefits when flying with Vietnam Airlines such as check-in at priority counter, extra luggage etc.
Lotusmiles members will get a special membership upgrade to a higher tier for purchasing and taking Vietnam Airlines domestic flights at Flex Economy airfare or above (booking class S, M, B, Y, U*, Z, W, I*, D, C, J), with flight number VN indicated on ticket. Details are as follows:
The offer is valid for Lotusmiles members taking flights between July 15, 2020 and July 15, 2021.
(*) Not applicable to award and discounted tickets.