Redeem award tickets on other carriers

Subject of application

• Lotusmiles members can redeem award tickets for themselves.
• Biological parents/adoptive parents/legal guardians (family account owners) will get awards for accounts of under-16-year-old children.
• Million milers, Platinum, Gold and Titanium members can redeem award tickets for people in the Redemption Nominee List.

Applicable itineraries

Members can redeem miles on airline partner flights.

Redemption itineraries are the ones on SkyTeam airlines and other airlines that cooperate with Vietnam Airlines. For more details, please refer to Mile Redemption Table for award tickets, Booking class of award tickets, and some non-redemption periods on Korean Air.

Validity of award tickets

Award tickets on flights operated by other airlines are valid within 12 months from the date of ticket issuance.

Guide for redeeming miles for award tickets

Support contact

For prompt support, please contact one of the following channels:

• Service time: 24/7;
• Contact Center:
  1. For calls within Vietnam: 1900 1800;
  2. For calls from outside Vietnam: (+84-24) 3832 0320;
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, registered members).