Loading...
HELPDESK
LOG-IN
SIGN-UP
Login
Country/Region
Language
Please enter a search term.
Passengers can refer to detailed instructions for ticket refunds on the Vietnam Airlines website.
Voluntary ticket exchange is the case when a passenger wants to change the itinerary, flight, or service class according to the fare rules. Passengers can use the voluntary ticket exchange function at any time and from any location.
Passengers cannot take the flight as scheduled and want a ticket refund? Find the detailed instructions for ticket refund actions on the Vietnam Airlines website.
The cancellation function enables passengers to cancel one or more flights on their itinerary without receiving a refund, allowing them to book another flight that fits their schedule.
The involuntary rebooking feature enables passengers to choose and exchange for a new flight when Vietnam Airlines changes its flight schedule.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message
Click here to find out more about the cookies we use and how to manage them