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1. For tickets purchased via the Vietnam Airlines website or app, please contact:
2. If you purchased tickets somewhere else, please contact the vendor for assistance.
1. If you are not a Lotusmiles member and purchase tickets via the Vietnam Airlines website/app, please follow these steps:
2. If you are a Lotusmiles member, please contact the Contact Center:
3. If you purchased the tickets somewhere else, please contact the vendor for assistance.
1. Change your flight by clicking on the link attached in the notification sent to the phone number or email provided when purchasing the ticket;
2. Submit a ticket exchange request to Vietnam Airlines using the Ticket Exchange Request Form.
3. Contact the Contact Center at 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam).
You can look up the schedules of codeshare flights with Vietnam Airlines operated by Pacific Airlines and VASCO.
Service hours: 24/7
For calls within Vietnam: 1900 1100
For calls from outside Vietnam: +84 24 38320320
Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com
General support: Telesales@vietnamairlines.com
Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.
Update the contact information of Vietnam Airlines branches worldwide.
Please go to our FAQs section to find quick answers to any questions you may have.
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