 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Support for transfer baggage
1. Connecting between domestic flights, between international flights, between domestic and international flights operated by Vietnam Airlines with 01 connecting location
- Connecting at Noi Bai, Da Nang, or Tan Son Nhat Airport in under 5 hours.
- At the departure airport: Passengers and checked baggage are checked in until they arrive at their final destination.
- At the connecting airport, passengers are not required to retrieve their checked baggage to check in for their next flight.
2. Connecting between international and domestic flights operated by Vietnam Airlines with 01 connecting location
- Connecting at Noi Bai, Da Nang, or Tan Son Nhat Airport in under 5 hours.
- At the departure airport: Passengers and checked baggage are checked in until they arrive at their final destination.
- At the international terminal of the connecting airport:
- Passengers receive checked baggage before going through security screening.
- Vietnam Airlines staff will assist passengers in moving their baggage to the next flight.
3. Connecting between international flights operated by Vietnam Airlines with 02 connecting locations
- Connecting flights at 02 of the following airports: Noi Bai, Da Nang, or Tan Son Nhat, with a connection time of less than 24 hours.
- At the departure airport: Passengers and checked baggage are checked in until they arrive at their final destination.
- At the international terminal of the connecting airport:
- Passengers receive checked baggage before going through security screening.
- Vietnam Airlines staff will assist passengers in moving their baggage to the next flight.
To find out about other connecting flights, passengers contact:
1. The Contact Center: 19001100 (for calls within Vietnam) or (+84-24) 38320320 (for calls from outside Vietnam);
2. Or send an email to onlinesupport@vietnamairlines.com.
Frequently Asked Questions
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The Contact Center in Vietnam
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Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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