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Instructions for purchasing additional checked baggage via the website/app

If your checked baggage exceeds the free checked baggage allowance, you can purchase additional checked baggage through the Vietnam Airlines website/app (prepaid baggage) at a discount of up to 50% compared to purchasing at the airport.

You can purchase up to 15 pieces of prepaid baggage via the following channels:

1. Purchase prepaid baggage at Vietnam Airlines sales offices and agents;

2. During the process of booking on the Vietnam Airlines website/app;

3. After ticket issuance, passengers can purchase prepaid baggage at the section of “Manage Booking” - “Buy ancillaries” - “Prepaid baggage”.

Learn more about Prepaid baggage.

Frequently Asked Questions

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Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

The Contact Center in Vietnam

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Service hours: 24/7

clockFor calls within Vietnam: 1900 1100
clockFor calls from outside Vietnam: +84 24 38320320
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Support for tickets purchased on the website/app:

onlinesupport@vietnamairlines.com

clockGeneral support: telesales@vietnamairlines.com

Contact with Our Branch Offices

Frequently Asked Questions

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