To book an air ticket on the Vietnam Airlines mobile app, please follow the steps below:

Step 1: Enter flight information and promo code (if any)

Accessing the Vietnam Airlines app, select the “Book Flights” section. At the “Flight Search” screen:

  • Select “Round Trip”, “One Way” or “Multiple Destinations” depending on your requirements.
  • Select the number of passengers and enter a promo code (if any). Promo codes can only be entered at this step.
  • Click “Search Flights”.

Notes: Payment currency depends on the country/region that you selected. If you want to pay in another currency, swipe up to open the bottom toolbar, and select “Setting”. At “Country/Region”, select the country with the desired payment currency.

Hướng dẫn đặt vé trên app bước 1.1.

Hướng dẫn đặt vé trên app bước 1.2.

Step 2: Select a flight

At the “Choose Flights” screen:

  • Passengers select Economy Class, Premium Economy Class, or Business Class (depending on the itinerary).
  • The system will display the fare and fare rules based on the service class selected. Choose an appropriate fare by clicking “Select”.
  • After completion, click “Passenger Information”.

Notes: The fare displayed includes taxes and fees.

Hướng dẫn đặt vé trên app bước 2.

Step 3: Fill in the passenger information

On the “Passenger Information” screen, click “Enter information”.

  • Fill out the “Passenger details” as indicated in the travel documents.
  • Continue to enter the correct "Contact Information" so that Vietnam Airlines may contact you to send e-tickets.
  • If the passenger is a Lotusmiles member, please enter the membership card number to receive promotions from Vietnam Airlines.
  • After completion, click “Finish”.

Hướng dẫn đặt vé trên app bước 3.

Step 4: Select to buy ancillaries

Vietnam Airlines provides ancillary services to help passengers enjoy the most convenient flight experience.

Hướng dẫn đặt vé trên app bước 4.

Step 5: Payment

Passengers select a payment method, provide the required information, and make the payment.

Hướng dẫn đặt vé trên app bước 5.

Step 6: Booking confirmation

After completing payment, the system will automatically send a confirmation of the reservation code and electronic ticket to the registered email address. If the confirmation email is not received within one hour of the successful payment, please contact the online ticket help desk at the following address:

  • Email:
  • Phone number:
    • For calls within Vietnam: 1900 1100
    • For calls from outside Vietnam: (+84-24) 38320320
  • Or contact Vietnam Airlines' sales offices for assistance.

If you wish to cancel, refund your ticket, or change your flight immediately after purchasing, simply select the appropriate options.

Or contact Vietnam Airlines' sales offices for assistance.