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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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From April 18, 2024, Vietnam Airlines will transform our passenger service system. Some features and services may be impacted due to technological reasons. Passengers refer to the "Frequently Asked Questions" section below for our support when searching for ticket or reservation code information on Vietnam Airlines' website/app.
To look up itinerary and purchased ticket information, you can select from the following options:
1. Go to Manage Booking on the Vietnam Airlines website/app, and enter the Reservation Code and Last Name.
2. Contact the Contact Center at:
- For calls within Vietnam: 1900 1100;
- For calls from outside Vietnam: +84 24 38320320.
You can use one of the following options:
1. Contact the ticket seller.
3. Fill in the Support Request Form. Vietnam Airlines will contact you as soon as possible.
You can perform the following:
1. For tickets purchased on the Vietnam Airlines website/app, contact the Contact Center at the email address onlinesupport@vietnamairlines.com.
2. For other cases: contact the ticket seller.
No. From April 18, 2024, Vietnam Airlines plans to transform the passenger service system. Passengers can only use the Reservation Code to search for itinerary information in the Manage Booking section on the Vietnam Airlines website/app.
If there is no reservation code or passengers cannot search for information using a reservation code, please contact the Contact Center at the following phone number:
- For calls within Vietnam: 19001100;
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