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Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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From April 18, 2024, Vietnam Airlines will transform our passenger service system. Some features and services may be impacted due to technological reasons. Please refer to the "FAQs" section below for more information about ticket refund.
Please contact the Contact Center at the email address onlinesupport@vietnamairlines.com
The ticket refund is applied according to the fare rules. To get a refund for a ticket purchased via the Vietnam Airlines website/mobile app, you can use the following options:
1. Automatic ticket refund on the website under “Manage Booking” - “Post-sale Help” - “Refund” (Cancel booking and refund);
2. Submit a Refund Request;
3. Contact the Contact Center at the email address onlinesupport@vietnamairlines.com;
4. Contact Vietnam Airlines’ sales offices.
Notes:
- Refund requests must be sent from the email address that you registered for booking and purchase.
For refunding post-payment tickets at bank branches or convenience stores, please contact Vietnam Airlines’ sales offices for assistance.
Please contact the ticket seller for assistance.
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