Passengers with medical conditions

Passengers with medical conditions

Passengers with medical requirements are accepted to be on board with some specific conditions. Please take the following information into your consideration.

Passengers requiring medical clearance include:

  • Passengers requiring Oxygen services.
  • Passengers requiring stretcher service.
  • Passengers bringing with their own syringes or hypodermic needles on board.
  • Pregnant passengers or passengers requiring special medical care.
  • For more details about passengers requiring medical clearance, please click here. These requirements are not applied to flights to/from the U.S.

Passengers need to provide the documents below before traveling with Vietnam Airlines:

  • MEDIF I: Medical Clearance Form - Part I: should be filled in.
  • MEDIF II: Medical Information Form - Part II Guidance to the physicians should be brought to medical centers for health status certification.
Special services Document completion time
Passenger requiring a stretcher and/or oxygen Within 7 days before the departure of each sector
Passenger requiring medical services
Others Within 14 days before the departure of each sector

Note:

Special service passengers requiring medical clearance are not required to travel with an escort when:

  • Not being in serious status, being able to comfort themselves with their illness, being certified to travel by themselves by medical centers.
  • Being able to move, feed, and care for themselves during the flight.

Before the flight, passengers requiring medical clearance are required to make reservation in advance at Vietnam Airlines‘ branch offices or by filling-in the online form.

PASSENGER REQUIRING MEDICAL CLEARANCE

See more details on special service charges here.

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

  • Advance reservation and confirmed by Vietnam Airlines.
  • All required documents are legally adapted.
  • Passengers are in stable health status and fit to travel by air.
  • The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.


Passenger and the escort to be seated on assigned seat number and instructed safety regulations.


Passengers will be assisted by ground staff to disembark complete necessary procedures.

Passenger Requiring Oxygen Services

Passengers requiring oxygen for medical purposes have to complete MEDIF I, MEDIF II, and bring them on their flights.

Your physician should specify the liters-per-minute flow rate required in the forms above.

Passengers must travel with an escort who is capable of helping the passengers with their medical needs and assisting them to the exit in the event of an emergency evacuation. The escort must have professional medical qualifications.

Requests for oxygen should be made at least 72 hours before the scheduled departure time of your flight. In-flight medical oxygen can be registered through any of the following means:

  • Contact our branch office in advance
  • Fill in the online form below at least 72 hours before the scheduled departure time of your flight.

REGISTER OXYGEN SERVICES

Subject to availability, oxygen for medical purposes (up to a maximum flow rate of 4L/min) may be available on Vietnam Airlines' flights

Passengers requiring oxygen service will be charged. See details here.
Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of travelling attendant(s) or other expenses (if any).

Acceptance of carriage

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

  • Advance reservation and confirmed by Vietnam Airlines.
  • All required documents are legally adapted.
  • Passengers are in stable health status and fit to travel by air.
  • The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property.

Check-in timing

Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.

Passenger Requiring Stretcher Service

Passengers traveling on a stretcher have to complete MEDIF I, MEDIF II. 

Stretcher services can be registered through any of the following means:

  • Contact our branch offices in advance
  • Fill in the online form below

REGISTER STRETCHER SERVICE

In order to determine whether a stretcher will be available for your flight and arranged for medical clearance, please contact our branch office or fill-in the online form below at least 72 hours in advance of the scheduled departure time.
For flights to/from the U.S, passengers are required to make a 48 hour notice prior to the scheduled departure time.

Passengers traveling on a stretcher will be charged an additional fee to cover the additional costs associated with this service here.
Please contact our branch office directly to obtain specific pricing information for your flight. Please note that this charge shall not include the costs of ambulance, hospitalization, expenses of traveling attendant(s), or other ground expenses (if any).

Acceptance of carriage

At the airport, special service passengers are accepted for carriage so long as they adhere to principles, conditions, and medical clearance required:

  • Advance reservation and confirmed by Vietnam Airlines.
  • All required documents are legally adapted.
  • Passengers are in stable health status and fit to travel by air.
  • The carriage of the MEDA passenger does not affect the safety of the aircraft, cabin crew, or other passengers, or their property

Check-in timing

Passengers are required to be presented at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers arrive at least two hours prior to their scheduled departure time.