Why did Vietnam Airlines reduce the total allowable cabin baggage weight from 12kg to 10kg? Is it for safety, aircraft load optimization, or alignment with international standards?

Is the new cabin baggage policy applicable to all fare classes, or only to Economy Class?

Will the new policy be implemented consistently across all domestic and international routes?

According to the new policy, the maximum cabin baggage allowance is 10kg, including 1 main item and 1 personal item. What qualifies as a personal item, and what are the size/type restrictions? Can passengers bring a laptop bag, small handbag, or personal backpack? If the main item already weighs 10kg, will the personal item be weighed as well?

If a passenger’s cabin baggage exceeds 10kg, can they purchase additional cabin baggage allowance? What is the fee?

If a passenger purchased their ticket before the policy change, will they be entitled to the previous allowance (12kg)?

Does the reduction in cabin baggage allowance contradict Vietnam Airlines' commitment to improving service quality and passenger experience?

Will Vietnam Airlines consider adjusting the checked baggage allowance to compensate for the reduced cabin baggage?

What support measures has Vietnam Airlines implemented during the policy transition? Is there complimentary check-in for excess cabin baggage?

Will baggage checks be conducted thoroughly and consistently? Will airport staff weigh both the main baggage and personal item?

Some international airlines allow 12–14kg of cabin baggage and do not strictly enforce the limit. Is Vietnam Airlines being too stringent?