Check-in/Identity Documents

Please select the following issues that you need help.

Required travel documents before a flight

Check-in documents for pregnant women

Documents required for minor companions

Check-in documents for unaccompanied minors

Cancel online check-in

Instructions for online check-in

Check-in for pets

Check-in for unaccompanied minors

Kiosk check-in

Unable to check in online

Airport check-in counter closing time

Other topic support

Service hours: 24/7

For calls within Vietnam: 1900 1100

For calls from outside Vietnam: +84 24 38320320

Support for tickets purchased on the website/app: onlinesupport@vietnamairlines.com

General support: Telesales@vietnamairlines.com

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Please go to our FAQs section to find quick answers to any questions you may have.

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