Ticket refund

Voluntary ticket exchange is the case when a passenger wants to change the itinerary, flight, or service class according to the fare rules. Passengers can use the voluntary ticket exchange function at any time and from any location.

Passengers cannot take the flight as scheduled and want a ticket refund? Find the detailed instructions for ticket refund actions on the Vietnam Airlines website.

The cancellation function enables passengers to cancel one or more flights on their itinerary without receiving a refund, allowing them to book another flight that fits their schedule.

The involuntary rebooking feature enables passengers to choose and exchange for a new flight when Vietnam Airlines changes its flight schedule.