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      IMPORTANT INFORMATION:
      Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
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      MANAGE BOOKING

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      • Ticket Number
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      Customize your flight with our wide range of options:

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      Purchase pay-later reservations

      Please select the form of payment:

      ATM cardQR Pay & Internet Banking


      * Only apply for pay later reservations made via website www.vietnamairlines.com or Vietnam Airlines application.

      Purchase now

      REFUND

      • Send refund request
      • Auto refund to Travel Voucher
      Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

      VN Reservation Code (PNR) :

      Passenger :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight
      Auto refund is processed at least over 3 hours prior to the departure time of the first sector.

      VN Reservation Code (PNR) :

      Passenger (Select all passengers) :

      Refund reason :

      • Personal Reason
      • Vietnam Airlines changed/cancelled the flight

      Refund information

      E-VAT INVOICE ISSUANCE

      Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax (VAT) invoice information.

      Cancel segments

      The auto flight cancellation is applied for tickets purchased on Vietnam Airlines' website/app only.

      Please read the details of Terms & Conditions

      Cancellation Requirement

      VN Reservation Code (PNR):

      Flight cancellation will be applied for all passengers chosen.


      Cancellation Confirmation

      VN Reservation Code (PNR):

      Are you sure to cancel your flight(s)?

      Notify

      You have completed your flight cancellation with the following information

      VN Reservation Code (PNR):

      Itinerary:


      Cancellation Requirement

      Reservation code :


      Notify

      Auxiliary Services

      PRE-PAID BAGGAGE

      You may buy Pre-paid Baggage at least 6 hours before departure
      Please enter one of the following:
      • Ticket Number
      • Reservation code

      Passenger Name:

      Itinerary:

      Reservation code:

      Email address:

      Your email address is blank. Please update:

      SPECIAL SERVICES

      Dịch vụ đón tiễn nhanh tại sân bay, hỗ trợ các thủ tục liên quan đến hành khách, hành lý trước khi bay/sau khi đáp chuyến bay, giúp rút ngắn tối đa thời gian chờ đợi/làm thủ tục tại sân bay.

      Dịch vụ nôi cho trẻ sơ sinh
      Dịch vụ Suất ăn đặc biệt
      Dịch vụ cho phụ nữ mang thai
      Dịch vụ xe lăn
      Dịch vụ cho người khiếm thính

      TripCARE Travel Insurance

      TripCARE, a collaboration between PVI and Chubb, covers up to 1.6 bil VND for Personal Accident, Medical Expense and Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

      TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

      By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings and Declaration and Authorization.

      • Ticket Number
      • Reservation Code

      Passenger Name:

        Itinerary:

          Reservation Code:

          Email Address:

          Passenger Name:

            Itinerary:

              Reservation code:

              Email address:

              ARRIVAL/ DEPARTURE ASSISTANCE SERVICE

              TAXI SERVICE

              Taxi service between the airport and the city serves you safely and conveniently by the most reputable and quality taxi companies with a predetermined time and a clear, transparent amount.

              BOOK

              BUSINESS LOUNGE

              You can enjoy all the comfort and benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star quality service.

              BOOK

              Flight Schedule

              (DD/MM/YYYY)
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              About Collection and Use of Personal Information

              1. Purposes of collection and use of the personal information
              - To perform our contractual obligations and enable an appropriate level of service to our customers;
              - For Lotusmiles membership's purposes;
              - To ascertain a high level of security and safety on our flights;
              - Accounting and financial requirement;
              - For customer care purposes;
              - To communicate with you;
              - For direct marketing purposes.

              2. Items of personal information that it intends to collect
              - General:
              + Name, passport number and other identifying information;
              + Your contact details and personal account or registration details;
              + Your payment information;
              + Information about your reservations, bookings and purchases;
              + Your membership of our loyalty programs like Lotusmile;
              + Information we collect when you use our websites, apps and other digital media;
              + Our communication with you;
              + Information in relation to social media.
              - Sensitive data:
              Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.
              - Cookies and similar technologies.

              3. Period of time during which it intends to possess and use the personal information
              Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

              Please see our Privacy Policy for more information.

              • Check in

              • Flight status

              CHECK IN ONLINE

              Web Checkin is available 24 to 1 hour before flight departure

              Please ensure you input the family name as it appears in your ticket

              • eTicket number
              • Search Your Itinerary
              • Frequent Flyer Number

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

              If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


              Flight Status

              • Airport
              • Flight Number
              IMPORTANT INFORMATION:
              Please note that Vietnam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019

              Consumer Safety Information

              Consumer Safety Information

              Pursuant to the Fair Labeling and Advertising Act of the Korea Fair Trade Commission, we would like to notify the aircraft and compensation information as below:

              1. Vietnam Airlines's Aircraft Information (Updated 25 July 2016)

              Registration
              Number
              Aircraft Type Manufactured Date
              (Month/Year)
              VN-A335 Airbus A321-231 08/2012
              VN-A336 Airbus A321-231 08/2012
              VN-A339 Airbus A321-231 08/2012
              VN-A392 Airbus A321-231 09/2012
              VN-A393 Airbus A321-231 10/2012
              VN-A395 Airbus A321-231 12/2012
              VN-A394 Airbus A321-231 10/2012
              VN-A396 Airbus A321-231 11/2012
              VN-A397 Airbus A321-231 12/2012
              VN-A398 Airbus A321-231 12/2012
              VN-A399 Airbus A321-231 01/2013
              VN-A601 Airbus A321-231 01/2013
              VN-A602 Airbus A321-231 02/2013
              VN-A603 Airbus A321-231 03/2013
              VN-A604 Airbus A321-231 04/2013
              VN-A605 Airbus A321-231 06/2013
              VN-A606 Airbus A321-231 07/2013
              VN-A608 Airbus A321-231 12/2013
              VN-A609 Airbus A321-231 02/2014
              VN-A610 Airbus A321-231 02/2014
              VN-A611 Airbus A321-231 09/2014
              VN-A612 Airbus A321-231 10/2014
              VN-A371 Airbus A330-200 04/1999
              VN-A375 Airbus A330-200 03/2001
              VN-A376 Airbus A330-200  08/2008 
              VN-A377 Airbus A330-200   11/2008
               VN-A378  Airbus A330-200  07/2009 
              VN-A379 Airbus A330-200  09/2011 
               VN-A381  Airbus A330-200  10/2011 
               VN-A383 Airbus A330-200  08/2008 
              VN-A886 Airbus A350-900 06/2015
              VN-A887 Airbus A350-900 07/2015
              VN-A888 Airbus A350-900 09/2015
              VN-A889 Airbus A350-900 10/2015
              VN-A143 Boeing B777-300ER 08/2003
              VN-A144 Boeing B777-300ER 07/2003
              VN-A145 Boeing B777-300ER 08/2004
              VN-A146 Boeing B777-300ER 06/2004
               VN-A861 Boeing B787-9  05/2015 
               VN-A862  Boeing B787-9   07/2015 
                VN-A863   Boeing B787-9   08/2015
               VN-A864 Boeing B787-9  10/2015 
               VN-A865 Boeing B787-9  11/2015 
               VN-A866 Boeing B787-9  12/2015 

              2. Korean Air's Aircraft Information (Updated 22 July 2016)

              (Codeshare airlines with Vietnam Airlines)

              Registration
              Number
              Aircraft Type Manufactured Date
              (Month/Year)
              HL8224 Boeing 737-800 06/2011
              HL8240 Boeing 737-800 09/2011
              HL8225 Boeing 737-800 10/2011
              HL8241 Boeing 737-800 11/2011
              HL8242 Boeing 737-800 12/2011
              HL8243 Boeing 737-800 01/2012
              HL8244 Boeing 737-800 02/2012
              HL8245 Boeing 737-800 03/2012
              HL8246 Boeing 737-800 05/2012
              HL8247 Boeing 737-800 10/2012
              HL7550 Airbus A330-300 01/1997
              HL7551 Airbus A330-300 04/1997
              HL7524 Airbus A330-300 05/1998
              HL7525 Airbus A330-300 05/1998
              HL7540 Airbus A330-300 11/1998
              HL7553 Airbus A330-300 04/1999
              HL7554 Airbus A330-300 01/1999
              HL7584 Airbus A330-301 05/2000
              HL7585 Airbus A330-302 07/2000
              HL7586 Airbus A330-303 07/2000
              HL7587 Airbus A330-304 11/2000
              HL7702 Airbus A330-305 09/2001
              HL7709 Airbus A330-306 07/2002
              HL7710 Airbus A330-307 07/2002
              HL7720 Airbus A330-308 08/2003
              HL8001 Airbus A330-309 09/2014
              HL8002 Airbus A330-310 10/2014
              HL8003 Airbus A330-311 12/2014
              HL8025 Airbus A330-312 02/2015
              HL8026 Airbus A330-313 06/2015
              HL8027 Airbus A330-314 08/2015
              HL7538 Airbus A330-200 07/1998
              HL7539 Airbus A330-200 08/1998
              HL7552 Airbus A330-200 02/1999
              HL8211 Airbus A330-200 06/2010
              HL8212 Airbus A330-200 08/2010
              HL8227 Airbus A330-200 01/2011
              HL8228 Airbus A330-200 01/2011
              HL8276 Airbus A330-200 02/2013
              HL8221 Boeing 737-900ER 04/2011
              HL8223 Boeing 737-900ER 06/2011
              HL8248 Boeing 737-900ER 05/2012
              HL8249 Boeing 737-900ER 06/2012
              HL8272 Boeing 737-900ER 05/2013
              HL8273 Boeing 737-900ER 05/2013
              HL7550 Airbus A330-300 01/1997
              HL7551 Airbus A330-300 04/1997
              HL7524 Airbus A330-300 05/1998
              HL7525 Airbus A330-300 05/1998
              HL7540 Airbus A330-300 11/1998
              HL7553 Airbus A330-300 04/1999
              HL7554 Airbus A330-300 01/1999
              HL7584 Airbus A330-300 05/2000
              HL7585 Airbus A330-300 07/2000
              HL7586 Airbus A330-300 07/2000
              HL7587 Airbus A330-300 11/2000
              HL7702 Airbus A330-300 09/2001
              HL7709 Airbus A330-300 07/2002
              HL7710 Airbus A330-300 07/2002
              HL7720 Airbus A330-300 08/2003
              HL8001 Airbus A330-300 09/2014
              HL8002 Airbus A330-300 10/2014
              HL8003 Airbus A330-300 12/2014
              HL8025 Airbus A330-300 02/2015
              HL8026 Airbus A330-300 06/2015
              HL8027 Airbus A330-300 08/2015
              HL7530 Boeing 777-200ER 01/1997
              HL7531 Boeing 777-200ER 02/1997
              HL7526 Boeing 777-200ER 05/1998
              HL7574 Boeing 777-200ER 09/2000
              HL7575 Boeing 777-200ER 10/2000
              HL7598 Boeing 777-200ER 07/2001
              HL7714 Boeing 777-200ER 06/2002
              HL7715 Boeing 777-200ER 08/2002
              HL7721 Boeing 777-200ER 08/2003
              HL7782 Boeing 777-300ER 04/2009
              HL7783 Boeing 777-300ER 07/2009
              HL7784 Boeing 777-300ER 09/2009
              HL8208 Boeing 777-300ER 04/2010
              HL8209 Boeing 777-300ER 05/2010
              HL8210 Boeing 777-300ER 06/2010
              HL8216 Boeing 777-300ER 04/2011
              HL8217 Boeing 777-300ER 05/2011
              HL8218 Boeing 777-300ER 10/2011
              HL8250 Boeing 777-300ER 06/2012
              HL8274 Boeing 777-300ER 02/2013
              HL8275 Boeing 777-300ER 05/2013
              HL7532  Boeing 777-300 08/1998
              HL7533  Boeing 777-300 10/1998
              HL7534  Boeing 777-300 01/1998
              HL7573  Boeing 777-300 05/2000
              HL7550 Airbus A330-300 01/1997
              HL7551 Airbus A330-300 04/1997
              HL7524 Airbus A330-300 05/1998
              HL7525 Airbus A330-300 05/1998
              HL7540 Airbus A330-300 11/1998
              HL7553 Airbus A330-300 04/1999
              HL7554 Airbus A330-300 01/1999
              HL7584 Airbus A330-300 05/2000
              HL7585 Airbus A330-300 07/2000
              HL7586 Airbus A330-300 07/2000
              HL7587 Airbus A330-300 11/2000
              HL7702 Airbus A330-300 09/2001
              HL7709 Airbus A330-300 07/2002
              HL7710 Airbus A330-300 07/2002
              HL7720 Airbus A330-300 08/2003

              3. For compensation information, please refer:

              Terms And Conditions

              Conditions of Carriage

              Customer Service Plan

               Vietnam Airlines is proud to be leading 4-star global airline

              Vietnam Airlines is proud to be a leading 4-star global airline

              Our sincere thanks to all valued customers and partners for your support!

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              none  Contact Center for calls within Vietnam (24/7): 1900 1100
              space  For Lotusmiles members: 1900 1800
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              none  Email: Telesales@vietnamairlines.com

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              © 2019 Vietnam Airlines JSC
              Vietnam Airlines JSC - 200 Nguyen Son street, Bo De ward, Long Bien district, Hanoi city, Vietnam
              Tel: (+84-24) 38272289. Fax: (+84-24) 38722375.
              Certificate Of Business Registration - No.: 0100107518, 5th registration dated 08/07/2016

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