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Helpdesk Center

Let's join Vietnam Airlines in addressing common questions.

Topic requires support

Flight schedules

Look up flight information, view flight history, and discover Vietnam Airlines' flight network.

Buy Tickets/Payment/VAT Invoice

Assist passengers with common problems while purchasing tickets using Vietnam Airlines' website/app.

Additional Services

Instructions for purchasing, refunding, and exchanging ancillary and special services from Vietnam Airlines.

Baggage

Find support information for baggage issues such as baggage allowance, connecting baggage, lost baggage, and more.

New carry-on baggage allowance

Find details about our new carry-on baggage allowance applicable to tickets issued or changed from May 5, 2025.

Check-in/Identity Documents

Get the latest updates on travel documents and check-in procedures.

Ticket Change

Instruct passengers to exchange tickets voluntarily according to fare rules and rebook involuntarily when Vietnam Airlines changes flight schedules.

Ticket Refund

A summary of ticket refund support, including refund conditions and fees.

Lotusmiles

Learn about support scenarios for Vietnam Airlines' loyalty program.

Operation instructions

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Voluntary cancellation of booking

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Involuntary rebooking

Other topic support

Chat now with NEO – the Vietnam Airlines' virtual assistant!

Convenient to look up and get an answer quickly (24/7) to any questions about itinerary information, ticket purchases, and more.

The Contact Center in Vietnam

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Service hours: 24/7

clockFor calls within Vietnam: 1900 1100
clockFor calls from outside Vietnam: +84 24 38320320
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Support for tickets purchased on the website/app:

onlinesupport@vietnamairlines.com

clockGeneral support: telesales@vietnamairlines.com

Contact with Our Branch Offices

Frequently Asked Questions

Service feedback

Vietnam Airlines always appreciates all customer feedback. Please share the product/service issues so that we can improve!

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