A guide for a smooth journey

A journey starts with planning, searching for information, experiencing services at the departure airport, and enjoying flight services, and concludes with picking up baggage at the airport and exploring destinations.

1. Learn about the destination

A travel plan usually begins with a destination. The inspiration to explore a destination may arise from a stunning landscape, a dish, cultural beauty, or simply a love of the local weather. Before taking your flight, visit Vietnam Airlines' Destination Information page to learn some information and familiarize yourself with the area you are about to set foot in.

2. Check baggage information

One of the important preparation steps is to check the free baggage allowance shown on the airline ticket and learn about Vietnam Airlines' regulations on Restricted Baggage. To look up free baggage allowance according to the itinerary, passengers can use the Baggage Search feature.
If your carry-on baggage exceeds the free allowance, purchase additional Prepaid Baggage through Vietnam Airlines' website/app and save up to 50% compared to purchasing additional baggage at the airport.

3. Book the ancillary services

For a more complete flight experience, passengers can choose from a variety of Vietnam Airlines' ancillary services, such as pre-selection of seats, upgrades, pre-ordering LotusDeli milk tea, and many other amenities.

4. Pre-order meals and preview menus

Are you wondering if the food or drinks on the aircraft are suitable for your taste and health? Experience the Business, Premium Economy, and Economy Class menu preview to see what will be served on international flights to/from Vietnam with flights duration longer than 3 hours.
In addition to the menu preview feature, Business Class passengers can also pre-select in-flight meals via the Meal ordering feature.

5. Book special services

Passengers want to bring pets on board? Parents worry about their unaccompanied minors? Passengers with disabilities are afraid of flights? Sign up for Special Services to receive the best assistance.

6. Provide personal information when booking

Vietnam Airlines will constantly update itinerary information, flight status, baggage claim belts, etc. Therefore, to receive the most up-to-date information from Vietnam Airlines, passengers should include their phone number and email address while booking.

7. Download the Vietnam Airlines app

Passengers can simply update schedule information, check flight status, check-in online, search for airport amenities using a real-time interactive airport map, and do a variety of other tasks with the Vietnam Airlines app, a multi-functional assistant available anywhere.
Enhance your reading experience with the PressReader app, which offers 7,000 newspapers and magazines in 60 languages, and enjoy great entertainment with VNA-FPT Play.

8. Prepare travel documents

For a smooth journey, passengers need to prepare all necessary documents and do not forget to check their validity. Document requirements will vary depending on itinerary and destination. Please refer to the documentation requirements for:
• Vietnam domestic itineraries
• Itineraries to Vietnam
• Itineraries from Vietnam to international destinations.
In addition, passengers need to learn more about the entry, exit, and transit regulations of the countries involved in their itineraries to ensure that the necessary documents required by the authorities are prepared.

9. Check in online

The Online Check-in function allows customers to save time at the airport by checking in via Vietnam Airlines' website/app from 24 hours to 1 hour before departure time.

10. Purchase additional checked baggage at the airport

Passengers arrive at the airport and want to check in luggage but have extra luggage beyond the free allowance? Go to the check-in counter at Vietnam Airlines airport to purchase excess baggage and check-in baggage, and enjoy your trip without worrying about excess, oversized, or overweight baggage.

11. Experience onboard services

To help passengers enjoy their flights in the most comfortable way, Vietnam Airlines has prepared comfortable seats, adjusted the menu to suit the flight time, and innovated attractive entertainment programs.
Long flights require passengers to sit in one posture for extended periods of time, which can have a negative impact on their physical health. Vietnam Airlines provides some health, physical, and mental measures to enhance your flight experience.

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