Instructions for purchasing LotusDeli milk tea

You can perform in the following ways:

1. During the process of Booking on Vietnam Airlines website/app;

2. If you already have tickets, you can access the "Manage Booking" section on the Vietnam Airlines website;

3. Or contact Vietnam Airlines sales offices or agents.

Frequently Asked Questions

When should I buy milk tea?

Can I buy milk tea directly on the flight?

After purchasing milk tea, I exchanged my flight; can I get milk tea on my new flight?

After exchanging your flight, you will get the milk tea on the new flight.

To change the service, please contact Customer Care via email at onlinesupport@vietnamairlines.com and make sure that the minimum duration for the change is as follows:

24 hours before the departure of the new flight, if the departure time of the new flight is earlier than the old one;
24 hours before the departure of the old flight, if the departure time of the new flight is later than the old one.

After purchasing milk tea, can I get a refund for my service?

Vietnam Airlines

Support

Legal

Useful Information

Cargo

Cargo Website

Cargo Website

Vietnam Airlines Awards

QR code to download the Vietnam Airlines app on App Store, Google Play

Click to download the Vietnam Airlines app on Google Play

Click to download the Vietnam Airlines app on App Store

© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022