Taxes and fees stipulated by the Vietnamese authorities

The policy of service refund applicable to nonrefundable tickets

Vietnam Airlines implements the policy of refund for the service fees that Vietnam Airlines collected for the authorities. The service refund policy is as follows:

  • Applicable to unused service fee for passengers traveling on international and Vietnam domestic flights (JC/AX Code) and security screening fees (C4 Code).
  • This policy applies to nonrefundable tickets purchased on the Vietnam Airlines website/mobile app or at the official Vietnam Airlines sales offices/agents.
  • After 3 months from the date of passengers’ refund requests, the service fees will be refunded in cash for the passengers named on the tickets.
  • Passengers contact the Contact Center (19001100) or the sales offices at Vietnam Airlines branches nationwide for service refund assistance.

Taxes and service fees stipulated by the Vietnamese authorities

Check-in service fee for International flights departing from Vietnam (JC code)

  • Passengers from 12 years old: the fee ranges from USD 8 to USD 25 (exclusive of VAT) per passenger depending on different airport.
  • For children from 2 to under 12 years old: 50% of the above fee.
  • Infants under 02 years old: no fees.

Check-in service fee for Vietnam domestic flights (AX code)

  • Passengers from 12 years old: the fee ranges from VND 59,000 to VND 100,000 (inclusive of VAT) per passenger depending on different airport.
  • For children from 2 to under 12 years old: 50% of the above fee.
  • Infants under 02 years old: no fees.

Security screening fee (C4 code)
  • Passengers aged 12 and over and checking in the following flights:
    1. Vietnam domestic flights: the fee ranges from VND 10,000 to VND 20,000 (inclusive of VAT) per passenger depending on ticketing period.
    2. International flights departing from Vietnam: the fee is between USD 1.5 and USD 2 per passenger depending on ticketing period.
  • For children from 2 to under 12 years old: 50% of the above fee.
  • Infants under 02 years old: no fees.

Value Added Tax (UE code)

The value added tax applied to the Vietnam domestic itineraries is as follows:

  • Between July 1, 2023 and December 31, 2023, the tax rate is equivalent to 8% of the fare.
  • From January 1, 2024 onwards, the tax rate is equivalent to 10% of the fare.

Taxes, fees, charges & surcharges