Service hours: 24/7 | |
| For calls within Vietnam: 1900 1100 | |
| For calls from outside Vietnam: +84 24 38320320 | |
Support for tickets purchased on the website/app: | |
| General support: telesales@vietnamairlines.com |
Unable to check in online
Sorry, we cannot complete the online check-in for your flight. Please check your Internet connection and try again in a few minutes. If the problem persists, passengers can consider other following check-in options:
- Check in at a check-in counter
- Check in at a check-in Kiosk (at the airport)
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