Cookies Policy

What are Cookies?

Cookies are alphanumeric identifiers which are downloaded onto your computer's hard drive by the website which you are visiting. When this information is stored on your hard drive, our system is able to recognize your device, save information about visits and visitors and automatically log you in where appropriate. Cookies are used by VNA so that we can make it easier for you to access our website.

Cookies can be utilized to make visiting a website more personal, by, for instance:

• Displaying relevant navigation settings;
• Remembering visitors’ preferences;
• Improving the overall user experience;
• Limiting the number of advertisements shown.

By clicking ‘agree’ when the cookie notice is shown you thereby give consent for cookies to be placed and read on vietnamairlines.com and the associated sub-domains.

How Does VNA Use Cookies on its Website?

The Vietnam Airlines' website uses different types of cookies, mainly for the following purposes:

• When accessing VNA's website for the first time, cookies will enable the storage of your navigation preference, such as your language and your country
• VNA's website uses Google Analytics
• Cookies will store your itinerary searches and the related information

More information about these cookies is given below.

1. Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as to access secure areas.

Because these cookies are strictly necessary to deliver the website to you, you cannot refuse them. You can block or delete them by changing your browser settings however.

2. Functionality Cookies
These cookies enable you to use the major features on the Vietnam Airlines' website, use the functions on the websites and gain access to secured portions of them, such as purchasing a ticket or accessing your personal account. By disabling cookies, you will no longer be able to use these features, implying the following consequences:

• Using various parts of VNA's website will become impossible;
• VNA can provide less support to users;
• VNA will be unable to remember your preferences for not using or displaying a specific function.

Data collected by these cookies cannot be used for marketing purposes.

3. Performance and Analytics Cookies
Performance cookies help us to enhance the performance and functionality of VNA's website and detect any bugs you may encounter.

Furthermore, this type of cookie collects information about how visitors use VNA's website, including information about time spent on each page and the number of visits per page, error messages shown, and clicks in certain areas of the website. With these cookies, we count and analyze the number of sales and clicks associated with our marketing investments. We share this information with our partners (notably Sabre, Google, FPT, Akamai, Goquo and Insider).

Data collected by these cookies cannot be used for marketing purposes.

4. Customization
These cookies help VNA to customize VNA's website for you. Personalization cookies specifically enable us to remember your choices and preferences.

Data collected by these cookies specifically includes your country of residence, your language and the last trip you booked.

Disabling these cookies will:

• Prevent certain pages of the www.vietnamairlines.com website from displaying correctly (i.e. Frequent Flyer Program),
• Limit the level of online help VNA can offer,
• Block us from storing preferences needed to display or disable certain features.

5. Marketing and Advertising Cookies
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

These cookies enable us to determine the following:

• The content of web pages you visited;
• Your flight searches;
• Information you chose to share when registering with other websites;
• Pages and websites you visited recently or just before accessing the VNA's website.

Marketing cookies are typically placed on VNA's website by advertising networks. These networks are companies which act as intermediaries between VNA and advertisers. These cookies are used to:

• Show relevant, personalized advertisements or offers through every type of medium (such as e-mail, social media and banner ads) based on your visit to and click behavior on VNA's website;
• Limit the number of times each advertisement is displayed;
• Measure the effectiveness of an advertising campaign;
• Make a link with social media, so you will be recognized when you wish to use social media through VNA's website.

Protecting Your Data Privacy

We are committed to protecting your data privacy. We therefore abide by the following two principles:

• We never attach any information to your cookies that can be used to identify you personally. Cookies can never be used to retrieve your address, date of birth, phone number or any other information that may be used to identify you.
• We do not provide any personal information to advertisers or third parties that display our advertisements tailored to your interests.

If your computer or phone is used by several people, or if it contains several web browsers, content corresponding to your preferences may be displayed to other users.

Cookie Management and Browser Settings

If desired, you can change your browser settings to disable cookies.

To assist you in the process of learning how to block new cookies, receiving notification of new cookies or disabling cookies, we have provided links to the “Help” section of some of the most popular web browsers:

• Internet Explorer™ : https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookiess,
• Safari™ : https://support.apple.com/kb/PH5042?locale=en_US,
• Chrome™: https://support.google.com/chrome/answer/95647?hl=en,
• Firefox™:https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences,
• Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html.

For more information about how cookies or targeted marketing work, you can view the following websites: www.youronlinechoices.eu and www.allaboutcookies.org.