 | Service hours: 24/7 |
 | For calls within Vietnam: 1900 1100 |
 | For calls from outside Vietnam: +84 24 38320320 |
 | Support for tickets purchased on the website/app: |
 | General support: telesales@vietnamairlines.com |
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Ticket Refund
Please select the following issues that you need help.
The refund confirmation email was received, however, the funds have not been sent to the account
Refund for 01 person in a reservation code
Ticket refund conditions and fees
Cancel a refund request
Voluntary refunds
Refund for 01 person in a reservation code
Ticket refund conditions and fees
The refund confirmation email was received, however, the funds have not been sent to the account
Voluntary refunds
Cancel a refund request
Other topic support
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The Contact Center in Vietnam
Contact with Our Branch Offices
Frequently Asked Questions
© 2025 Vietnam Airlines JSC
Contact Center for calls within Vietnam (24/7): 1900 1100
For Lotusmiles members: 1900 1800
For calls from outside Vietnam (24/7): +84 24 38320320
Email: Telesales@vietnamairlines.com
Certificate of Business Registration - No.: 0100107518, Initial registration made on 30 June 2010, the 9th registration of changes made on 12 January 2022
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