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According to the new policy, the maximum cabin baggage allowance is 10kg, including 1 main item and 1 personal item. What qualifies as a personal item, and what are the size/type restrictions? Can passengers bring a laptop bag, small handbag, or personal backpack? If the main item already weighs 10kg, will the personal item be weighed as well?

A personal item is a small piece of baggage used to carry personal belongings such as cameras, iPads, laptops, etc. It must not exceed the dimensions of 40x30x15cm.

If the main item already weighs 10kg, passengers will not be allowed to bring a personal item, as the total weight limit has been reached.

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