The "Manage Booking" section provides passengers with the following features:

  • Lookup for free checked baggage of the purchased tickets;
  • Buy ancillaries:
    •    ‣ Prepaid baggage;
       ‣ Upgrade;
       ‣ Select seat;
       ‣ Travel Insurance;
       ‣ Special services;
       ‣ Extra seats - Sky sofa;
       ‣ Paid meals.
  • Post-sales help:
    •    ‣ Issue invoice;
       ‣ Exchange flights;
       ‣ Cancel booking (no refund);
       ‣ Refund (cancel booking and refund);
       ‣ Send ticket refund request to Vietnam Airlines;
       ‣ Cancel check-in.