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IMPORTANT INFORMATION: Your country/region is Austria and payment will be charged in Euro (EUR). According to regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND. In case of paying by other currency, you may change website country/region (click here).
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Passengers who purchase tickets on website/apps of Vietnam Airlines for routing from Vietnam to Australia must have complied vaccination requirement of Australian government. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
Please visit here for more details.
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Baggage information
Customize your flight with our wide range of options:
Please ensure you input the family name as it appears in your ticket
If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Notice
According to Vietnam Government's new regulations applying to all domestic routes, passengers are required to complete the Medical declaration on PC-Covid.
For more information on travelling requirements and guidance to submit the Passenger’s Information, please click here.
Passengers are required to have adequate travel documents for all flights on all concerned airlines and to abide by national laws and regulations. Vietnam Airlines does not take responsible if passengers are denied entry into any country.
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Lotus Lounge is a place for passengers to focus on their business or relaxation.
Lotus Lounge offers passengers various comfortable facilities including:
SkyPriority unites the most exclusive airport benefits of all SkyTeam alliance members into one, consistent experience for customers who travel in Business class or who are Elite Plus members of SkyTeam. So, regardless of your airline or frequent flyer program, SkyPriority will guide and speed passengers through their journey with ease.
SkyPriority benefits for SkyTeam members:
Business Class passengers
Platinum members
SkyTeam Elite Plus members
SkyPriority Benefits:
Note: Service not available at all airports. Some of SkyPriority's benefits may be limited depending on the airport and alliance members.
SkyPriority Finder
For more information about connecting check-in systems between airlines, please contact Vietnam Airlines' nationwide and worldwide branch offices, Call Center or staffs at airport check-in counters.
1
Online check-in
Passengers may choose: - Web check-in or - Automated kiosk check-in
2
Airport check-in
Passengers check-in for their flights to the final destination. For more details, please click here.
3
Checked baggage
The baggage is checked through to the final destination. For more details about restricted baggage, please click here.
4
Boarding pass and baggage tag
Boarding pass and baggage tag are issued for all flight sectors.
5
Security inspection
For more details, please read the following information: - Restricted baggage - Travel documents
6
Boarding gate
7
Board
8
Enjoy your flight
9
Disembark
10
Passengers should go straight to the boarding gate of next flight.
11
12
13
14
Receiving the checked baggage
The baggage is checked-in through to the final destination. For more information about restricted baggage, please click here.
Immigration procedures
For more information, please click here
15
For more details about travel documents, please click here.
16
Passengers check-in for the first flight at airport check-in counters. For more details about airport check-in, please click here.
Passengers receive boarding passe for the first flight sector and tag for baggage checked through to the final destination.
For more details, please read the following information - Restricted baggage - Travel documents
Transit counter
Passengers are required to check-in for the next flight at transit counter.
Boarding pass
Boarding passe is presented for the next flight.
Security
17
Receiving checked baggage
The baggage is checked through to the transit airport. For more details about restricted baggage, please click here.
Passengers receive boarding pass and baggage tag for the first flight.
Boarding passe and baggage tag are presented for the next flight.
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» Please check the detailed transit instructions at Noi Bai International Airport, Da Nang International Airport and Tan Son Nhat International Airport.
Basing on the check-in system connection among airports, passengers can be checked through to the last destination or to the connecting point.
Basing on the check-in system connection among airports, the baggage is checked through to the last destination or to the connecting point.
Boarding pass and baggage tags
Boarding passes and baggage tags are issued for all flight sectors.
Flight connections
If passengers are checked through to the last destination, please skip this step. If passengers are checked through to the connecting point, please go to the transfer counter at domestic terminal to check-in for the next flight.
Please go to international terminal and complete the immigration procedures.
For more details, please read the following information: - Restricted baggage - Travel Information
Receiving the checked baggage.
Passengers check-in for your flights through the final destination. For more details about airport check-in, please click here.
Transit assistance service
Vietnam Airlines' staff will assist passengers with transit procedures for their next flight.
As requested by the Vietnamese government, passengers should pick up their baggage and complete the immigration procedures. Vietnam Airlines' staff will take the baggage and transfer it to the next flight.
Receive your checked baggage
For more information about check-in system connection, please contact Vietnam Airlines nationwide and worldwide branch offices, customer service hotline or staffs at airport check-in counters
Passengers check-in for their flight to the final destination. For more information about airport check-in, please click here.
The baggage is checked through to the final destination.
For more information about restricted baggage, please click here.
Passengers check-in for their flights to the final destination. For more details about airport check-in, please click here.
For more details, please read the following information: - Restricted baggage; - Travel documents.
Passengers should go straight to the boarding gate for next flight.
Passengers check-in for your flights to the final destination. For more details about airport check-in, please click here.
For more details, please read the following information: - Restricted baggage; - Travel documents
Passengers check-in for the first flight at airport check-in counters. For more details about restricted baggage, please click here.
Passengers receive boarding passes for the first flight and tags for baggage checked through to the final destination.
Passengers are required to check-in for the next flight at transit counters by airlines operating the next flight.
Passengers receive boarding pass for the next flight.
Passengers receive boarding pass for the first flight and tag for baggage checked through to the final destination.
For more details, please read the below information: - Restricted baggage - Travel documents
Passengers are required to check-in for the next flight at transit counter by airlines operating the next flight.
Passengers receive boarding passe for the next flight.
Passengers may choose: - Web check-in or - Automated kiosk check-in.
For more details, please read below information: - Restricted baggage - Travel documents
Passengers receive boarding pass of the next flight.
For details about travel documents, please click here.
Passengers check-in for the first flight at airport check-in counters. For more detail about airport check-in, please click here.
Passengers receive boarding pass for the first flight and tags for baggage checked through to the final destination.
Boarding pass and baggage tag is issued for all flight sectors.
The baggage is checked through the final destination. For more details about restricted baggage, please click here.
Passengers receive boarding pass for the first flight and tag for baggage checked through the final destination.
The minimum connecting time at Vietnam airports for transfering between Vietnam Airlines flights as follow:
MINIMUM CONNECTING TIME
(MINUTE)
NOI BAI AIRPORT
DA NANG AIRPORT
TAN SON NHAT AIRPORT
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