Accumulated miles redemption

How To Redeem Your Lotusmiles Awards?

Mile redemption is a dedicated program for Vietnam Airlines Lotusmiles members. Passengers can apply to become a Lotusmiles member here.

Within 3 days of completion of a flight eligible for mile accumulation, the member account will be credited with the accrued miles corresponding to the itinerary taken (bonus miles).

Accumulated miles (bonus miles) can be used to:

• Purchase tickets with cash & miles method;
• Redeem miles for ticket awards (flight tickets);
• Redeem miles for baggage awards;
• Redeem miles for class upgrade awards;
• Redeem miles for telecommunication charge;
• Redeem miles for points of VinID, TCBS iXu and LotusMall awards;
• Pay restaurant bills with miles;
• Redeem miles for Business Lounge awards.

Redemption Eligibility

All Lotusmiles members can redeem their available miles (bonus miles). Members can check their accumulated miles and select suitable awards. Members can access the Lotusmiles Account on the Vietnam Airlines website or app to check the accumulated miles.

If you do not have enough miles for redemption, you can buy more miles or receive miles transferred from other members. Guidelines for buying additional miles here.

If Million Milers, Platinum, Gold, or Titanium members want to get awards for their relatives, please fill in the Redemption Nominee List form.

In case of award authorization, the authorized person should carry an Authorization Letter, his/her own ID/passport, member's ID/passport and the request form for award reception (Request for Airline Award, Request for Other Awards, Redemption Nominee List).

In case of gifting your own miles, the sender's ID/passport and mile transfer/purchase forms are required.

If you do not receive any feedback from Vietnam Airlines after 3 days of submitting redemption request, please, contact Lotusmiles Program or Vietnam Airlines branch offices for assistance.

You can check award regulations at Article 8 - Section 4 in Lotusmiles Terms and Conditions.

Account Verification: Newly-registered members are required to verify their identity by sending a copy of Photo ID to lotusmiles@vietnamairlines.com before being able to redeem their miles.

Contact Lotusmiles Contact Center

For prompt support, please contact one of the following channels:

Lotusmiles Contact Center

• Service time: 24/7;
• Contact Center:
  1. ○ For calls within Vietnam: 1900 1800;
     ○ For calls from outside Vietnam: (+84-24) 3832 0320;
     
• Email: vip.lotusmiles@vietnamairlines.com (Million Milers, Platinum, Gold members); or lotusmiles@vietnamairlines.com (Titanium, Silver, registered members).

Contact Vietnam Airlines’ branch offices