Advance seat selection

Advance Seat Selection

Advance seat selection allows passengers to easily select their preferred seat, with the seat options based on ticket class.

Economy Class

  • Priority seat:
    1. A320/321 aircraft: 03 front rows in the Economy class section;
    2. A350/B787 aircraft: 02 front rows in the Economy class section;
    3. ATR aircraft: The last 03 back rows in the Economy class section.
  • Wide legroom seat: seats near the emergency exits. Please find out more about the applicable conditions for passengers who select a seat near the emergency exit.
  • Front seats (aisle/middle/window): seats at the front cabin of the aircraft.
  • Standard seats (aisle/center/window): seats in the rear cabin of the aircraft.

Premium Economy Class

    • A350/B787 aircraft: Window and aisle seats in rows 2–5 of the Premium Economy cabin.
In addition to the desired seat selection priority, Lotusmiles members earn bonus miles when purchasing services from May 27, 2025. Please refer to the Miles earning for purchasing additional services section for more information.
Learn more about the aircraft seat map.

Subject of application

  • Economy Class: applicable to passengers traveling on flights operated by Vietnam Airlines, Pacific Airlines, and Vietnam Air Service. 

  • Premium Economy Class: applicable only to passengers traveling on international itineraries operated by Vietnam Airlines using A350 and B787 aircraft.

Class of Service 

Depending on the fare type and Lotusmiles membership tier, passengers can select their seats in advance either for free or at a charge.

  • Business Class: Select seats in advance for free.
  • Premium Economy Class: Pay a seat selection fee between the time you book your ticket and 6 hours before the flight's departure time.
  • Economy Class: Pay a seat selection fee between the time you book your ticket and 6 hours before the flight's departure time.

Notes

  • Lotusmiles members are entitled to seat selection for free or at a discount, depending on their membership tier. Please find out more about the Seat Selection Policy for Lotusmiles Members.
  • Passengers traveling with infants can only select seats equipped with infant oxygen masks.
  • Advance seat selection in Economy Class is only available for certain seat types and fare types.
Advance seat selection can be made in the following ways:
  • During ticket purchase process on Vietnam Airlines' website or mobile app;
  • After booking a flight with us, passengers can log in to "Manage Booking" - "Choose seats" on Vietnam Airlines' website/app;
  • Passengers can also book at our ticketing offices and sales agents.

Passengers can actively select their seats from the time of booking to 6 hours before the flight's departure.

Lotusmiles members should log in before selecting seats online (paid or free seat selection) or ask our ticket office/agent to enter the membership card number to receive our special offers.

Note: Due to operational requirements and aircraft adjustments, the selected seat may be changed. Vietnam Airlines will arrange a new seat that matches passenger's preferences or refund the service fee according to our current policy.

Charges vary depending on the seat type and flight selected. 

Note: To enjoy the discount on seat selection for Lotusmiles members, passengers need to provide membership information when purchasing tickets on Vietnam Airlines website/app; or ask employees to enter the membership card number when purchasing tickets at our ticket offices or agents.

Changes

Passengers should contact the following channels to change their seat selection.

  • If passengers purchase seats on Vietnam Airlines' website/mobile app, please access the Manage Booking section and follow these steps:
  • - Purchase a new seat;
  • - Contact Customer Care Center via email at onlinesupport@vietnamairlines.com to refund the purchased service within 14 days after completing the last flight.
  • If passengers purchase seats through ticketing offices or agents, please contact these channels within 14 days after completing the last flight.

Reserved seats are only allowed to be changed to seat with equal or higher price.

Refunds

Advance seat selection is non-refundable.